invoice pdf is not working anymore

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8 years 10 months ago #225551

-- HikaShop version -- : last
-- Joomla version -- : last
-- PHP version -- : last
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : non

Hi for the last two years did we use the invoice pdf. It would send an pdf with the order with our confimation email. A week ago out of nowhere and without us changing anything this just stopped. The email still get send but the pdf doesnt.

We waited a week and updated the website, hikashop everything. However the pdf is still not send. So we looked at our settings and all looks ok. We have no idea what to do now. Any tips?

update, we did read somwhere that the pdf should be shown in this map. we checked and its all empty: plugins/hikashop/attachinvoice/attachinvoice/invoices

Last edit: 8 years 10 months ago by extreme.

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8 years 10 months ago #225582

Hi,

Is the PDF invoice plugin still installed and enabled ?
How is it configured ?
Are you still able to print a PDF from the "invoice" button of the backend order edition interface ?

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  • Posts: 138
  • Thank you received: 1
8 years 10 months ago #225621

OK i just found the problem. We walked true your questions and when we used the print button it gave an error message. (We never use this option.) It couldnt find the logo. We changed the link to the logo and everything worked again.

Thanks for the good help as always.

Last edit: 8 years 10 months ago by extreme.

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