Cancelled order management

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lt635
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Posts: 191
Thank you received: 5

8 years 10 months ago #227024

-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.3

Hello,

I have a client that have a question regarding cancelled orders and I am not sure if what she is asking is possible. Her question is:

'I have noticed that some people are creating orders and not proceeding to complete them, and then that order number stays there and so the next person gets the next order number. Is it possible to make it that if they change their mind, that order gets deleted, or if they still want the order but need to recheck something, can they save the order? And then come back to it and complete it then?'

I tried searching on cancelled orders but I could not find anything that covers what she is asking.

Thank you
Kind regards
Lene

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nicolas
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Posts: 82868
Thank you received: 13375
MODERATOR

8 years 10 months ago #227047

Hi,

They can't delete their order.
But you can configure the setting "Cancellable orders statuses" of the HikaShop configuration to allow them to cancel their orders themselves. You can also configure the "auto cancel orders" plugin via the Joomla plugins manager to automatically cancel orders after a certain period of time.
You can also activate the setting "Payment of orders not paid immediately" of the HikaShop configuration to allow customers to pay their unpaid orders from their orders listing. You can configure the "Unpaid order statuses" there to set which status should allow them to do that.

The following user(s) said Thank You: lt635

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