Being asked to login after I finish logging in?

-- url of the page with the problem -- : www.veggievore.com
-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.4.45
-- Browser(s) name and version -- : Chrome Version 49.0.2623.87 m
-- Error-message(debug-mod must be tuned on) -- : No error message on the page but it is asking me to please login before allowing me to see my orders, even after I have logged in.

I am trying to help a customer who ordered some DVDs but then had her PayPal time out and now wants to know how to pay without having to start over creating the order.

I wanted to tell her to login to the front end and then click on the "Account" link and then click on the "View your orders" link. However, I tried to do that myself and i am geting a message telling me to "Please login first".

However, just below that message is the Log out button. Which means that I am already logged in. I have asked the customer if they will be willing to try that. But, I believe the same problem will happen to them.

Do you have an explanation for what might be causing this?

I have similar problems with some of the other links.

Thank you, Sean Carney

Here is a message I received from the patient when I asked her to try to login and see if she could find a way to make the payment:

Thank you for responding to my inquiry.

1. I logged in.
2. Selected my account.
3. Double clicked the order number, which opens up to the details of my order, but doesn't provide a payment option.

Perhaps, I should cancel this order and enter a new one?

Once again thank you. I did not realize that the super user that was created when I set up the Joomla installation was not listed in HikaShop as a customer. But, it makes sense. I used a user in HikaShop and the problem is not there. So, all is well.

I did also verify that my HikaShop user synchronization plugin was enabled and just in case I did the Check Database in the HikaShop configuration.

Sean