Unpaid Orders Marked as Confirmed

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8 years 5 months ago #241833

-- url of the page with the problem -- : okotoksonline.com/destination-okotoks
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.4.8
-- Browser(s) name and version -- : Firefox 46.0.1

Hi,

We launched our page yesterday running HikaShop, and sold quite a few items. However, it came to our attention that we hadn't received payment through PayPal for several of the orders, but confirmation emails were sent out to the customers, leading them to believe that they had been charged, and all of the unpaid orders are marked as confirmed in the back end of HikaShop.

Is this a bug or an issue that requires a change in settings?

Thanks!

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8 years 5 months ago #241862

Hi,

It's a problem in the way you setup your HikaShop.
For example, if you changed the "Default order status" setting of HikaShop to "confirmed" instead of the default "created", orders would be confirmed directly when created.
Or if you changed the "Invalid status" and/or the "pending status" settings of your payment method to "confirmed", the orders could be confirmed even if the payments are waiting or failing.
It could also be that you configured a mass action which would auto confirm the orders.
And there are other possibilities...
It's hard to say precisely what it is since it doesn't happen by default.
Could you first edit such order and provide a screenshot of all its details ? You can blur/hide the sensitive data.

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8 years 5 months ago #243645

Thank you for your help.

I've attached one of the orders where we didn't receive payment.

We have adjusted our settings as per your advice (second file attached). Will these settings resolve the issue we were having?

Attachments:

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8 years 5 months ago #243648

Hi,

Hopefully.
How were they set before ? If the default order status was confirmed instead of created, then yes, it's highly likely that the issue came from that.

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