Backordered email notification

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8 years 3 months ago #247532

-- url of the page with the problem -- : survivalbreakdownbow.com
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.2

I am interested in sending an email to a client that has order an item not available... this would state when the item is expected to be back in stock. I have created the order status of backordered, and from there am kind of stuck. I don't see an appropriate area to use the "backordered" status in the system>config>orders section, not do I understand a way to integrate the email.

My understanding is that by putting the available dates in the product config page (restrictions & dimensions), this will limit when the product can be ordered. But if the product is currently unavailable, but there are more due in within a day or two, what is the best way to configure this so that the customer is updated on the status and time frame?

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8 years 3 months ago #247550

Hi,

It depends how you want to handle it.
For example, if you want to to send a notification to the customer when you change the status, you could just tick the "user notification" checkbox while changing the status. You could even have different statuses, for the different delays so that the message would be something like :
Your order status has been changed to {waiting for stock for 2 days} or {waiting for stock for one week}.

You could also have a mass action to notification the customers automatically when you change the status. For example:
take.ms/QoZqt
www.hikashop.com/support/documentation/167-massaction-form.html
Or maybe you want something else ?
For example, if you set the real stock of the product in the "quantity" field of the product, when it reaches 0, the customers won't be able to purchase it.
In that case, you can configure the "waitlist" feature so that the customer can subscribe to the notification email when you put back stock in the product "quantity" field.

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