Orders without Payment

-- HikaShop version -- : essentials
-- Error-message(debug-mod must be tuned on) -- : none

Hi,

I think I've missed a setting somewhere ..
we are receiving orders (admin) even though the customer has not paid for them, and there is no indication on the order of paid or unpaid,

where do I change this so that orders are only sent to us after the payment has been made ?

thanks

Hi,

ok I will try to clarify.
I am trying to figure out the seller email notification / configuration.

We currently receive
order created. - this has order details but may be unpaid. I dont want to receive unpaid orders.
so, I switch off "Order creation admin notifications email address"


Now I only have "Payment notifications email address" active.
now we get notification of payment, but no order details in the email.
only a reference to the order at the site backend.

How can we receive detailed paid orders ?

thanks

ok, thanks nicolas, so I am correct in understanding that in the essentials version, the supplier cannot get a paid order sent to them for processing? and that this is only available in the business version ?

Hi nicolas,

ok, I expected our workflow to be as follows:
1 - the customer orders and pays.
2 - the shop receives the paid order via email and processes it - sending out the goods to the address on the order.

if staff have to click a link for each order , and you multiply this by even just 200 per day, thats a lot of extra work for the warehouse staff, and if they receive unpaid orders, that's even more work for them to check which are paid and which are not.

I didn't check if hikashop produced a paid order email before I recommended it, I kind of expected that it would, this is a bit of a shock that it doesn't, however, but we've spent too much time and money to change now, so is this an edit your developers could do as paid work ?

Hi nicolas,
ok, yes I will upgrade to business, but I am worried what will be changed, I have made a lot of changes, will my current shop design be affected ?