Orders not showing up

Hi,

If you're using the FirstData payment plugin (which displays the credit card form directly in the HikaShop checkout), then the payment is process just before the order is created.
So there two ways in which this could happen:

- there is a MySQL error when the order is created because some column is missing in the hikashop_order table. But it's likely that this would happen for all the orders then and pressing the "check database" button of the HikaShop configuration would likely fix the problem.

- there is a plugin triggered between the payment plugin and the MySQL query to create the order which cancels the creation of the order. It's going to be hard to track if it's coming from that. You would have to reproduce the problem and disable the plugins one by one to identify the one causing the issue.
An easier solution you could try but which mgith not change anything is to change the ordering of the FirstData plugin to something like 9999 in order to be the last plugin to be triggered so that no other plugin can cancel the order creation after the payment plugin.

Hi,

It was done like that because normally this never happens and thus avoids the creation of orders which will never be confirmed (when the credit card is refused for example).
You're the first one reporting an issue which could potentially come from that.

As all the processing happens on the page with FirstData, when the debug mode is turned on the debug data is displayed directly on the screen and not in the payment log file. The payment log file is used for payment methods where the only way you can get to see the data sent back by the server is to store it in a file to be able to read it.
So it's normal that you don't read anything in the payment log for Firstdata.

I don't see any other way this could happen unless you were receiving payments from somewhere else than HikaShop (and thus it's normal that it wouldn't store an order in HikaShop).

Try to change the line:
function onBeforeOrderCreate(&$order, &$do) {
to:
function onAfterOrderCreate(&$order) {
in the file plugins/hikashoppayment/firstdata/firstdata.php
That way, orders will be created regardless of whether the payment is valid or not and only the orders with the payment valid will have their status changed to "confirmed" (allowing you to distinguish ones from the others).
And that will prevent a payment to happen and the corresponding order to be created if another plugin cancels it. In that case, the order won't be created and the payment won't be processed.