New order emails to customer/admin not sending

Hi,

If the email notification can be sent when you change the status of the order in the backend, then it should indeed also work for when the order is created.
If you have the Business edition or HikaShop 3, make sure that the emails are enabled in the menu System>Emails.
Because if you disable the emails, they won't be sent.
Also, check that the settings of the emails are correct there.

Finally, you can also check in the menu Customers>Emails history.
If you see the emails there, it means that HikaShop successfully generated them and sent them to the email server.
And thus, the problem is to be looked for in the email server log with the information of the email there.
If you don't see the emails there, it means that HikaShop didn't generated them. It could be a crash of the processing during the email generation (for example if you customized the emails in a wrong way). It could be that the emails are disabled. Or that their settings are wrong in some way.

Hi,

Ah, yes that's a bug of HikaShop Starter 3.0.0
Change the line:
$manage = false; $delete = false;
to:
$manage = true; $delete = false;
in the file administrator/components/com_hikashop/views/email/view.html.php and that will fix it.

Hi,

Exactly. The email "order admin notification" needs to be activated and you need to have your email address in the field order admin notification email address.

Hi,

Paypal plugin first need to create an order (with "created" status) so it can have the "order id" to send to the Paypal platform.
Then, when the order is confirmed, the notification is send by the plugin.

So if you don't want to be notified, you need to deactivate the email.
Or, thanks to HikaShop Business, you can edit the "preload" part of the mail to not provide any content when the order is "created".
www.hikashop.com/support/documentation/1...shop-email-form.html

You'll find more details in other thread of that forum for that modification.

Regards,