edit order in the backend

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7 years 7 months ago #267374

Hello,

I have a question about adding and changing products in the orderlist at the backend.
When a customer calls for a change in his order (like ordering extra product). I could add products in his order in the product-list by clicking on the yellow icon "add products" on the right-side of the form. This works fine if you add "simple" products. But it gets complicated when I want to add a product which has options with it. There is no field/dropdown in the popup window that shows the extra options of that product.
Is there a solution for this issue?

Thanks.

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7 years 7 months ago #267381

Hi,

There is no advanced system there to select options.
You can either:
- Add the options as their own lines in the order.
- use the + button to add a non existing product and enter the text and price you want for it (specifying that you want this and that option for it directly in its name).

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7 years 7 months ago #267570

Thanks for your answer,

I understand that we could add a non existing product. But that is not exactly the way of adding products with options from the back-end for my customer. My customer uses the product options as "grouped options with checkout" the way of adding products as suggested is not an option. It sounds for me like a workaround and it may very confusing workflow for my customer to add options like that way.

Is this something that could in the "whish" list for a next release of hikashop?
Maybe I could try to modify the back-end to meet our requirements. Could you give me some information where I can modify this part ?

Thanks.

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7 years 7 months ago #267573

Hi,

Well, the system hasn't been made to handle that in the first place. It could be something to add in the future yes. However that's not a priority for us since most people don't create orders in the backend (remember that the main purpose of HikaShop is to allow you to sell your products on your website to your customers, not to create manually orders in the backend), and even for the merchants who most of them don't use options. In fact, you're the first one asking about that so far.
If you wanted to modify that yourself, you would have to :
- edit the file order / edit_products.php via the menu Display>Views in order to add the selection of the options in the popup.
- modify the saveForm function of the file administrator/components/com_hikashop/classes/order.php in order to handle the data sent by your modifications in the view file, and properly save that in the database.

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7 years 7 months ago #267687

Thanks Nicolas.

I'll look at it soon.

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