Order is paid & confirmed but no invoice gets sent to customer.

On testing my first downloadable test product, I see that the order is paid and confirmed but the user does not receive an invoice showing confirmed payment. The user receives an order email, but no invoice from hikashop showing payment receipt.

What do I need to do to enable invoices to go out automatically to customer?

I see that a customer can login, view their order, and print the invoice (I enabled print invoice on configuration) on their customer account dashboard area. But, they never received that invoice via email.

How can I enable sending invoices showing payment receipt by email via hikashop? Do I need an external purchased plugin for this, or does my Hikashop Business software take care of this?

I use HikaShop Business and HikaMarket.

Hi Jerome, thank you so much for your reply. I checked the Order Statuses (attached), and from what I can tell, the Confirmed order has the Invoice column checked. And I have verified, that when the user checks their order status online, their is an invoice available for printing, and it looks great. However that invoice was not emailed to them, and I would expect it to be. How can I get that invoice emailed to them automatically?

The user receives two emails once they paid for their order:
1. The first email they receive is "Your order No. N12 is now created".

2. The second email they receive is "The status of your order No. N12 has been changed to confirmed". It shows payment method used.
- Is this considered to be "the invoice" they get emailed?
- Is there a way to email them the nice invoice that is available for printing on their account order status page online?
- Is there a way to turn off the Your order is now created email (is this email really necessary?), and only send them their paid invoice email?

3. Is there a way to put the company logo on the emails they receive from the store? Which view do I customize to do this (I use Hikashop Business & HikaMarket) I did add the logo to Your Show Address in the configuration, and It shows up on the invoice they can print from their order status page, but not on the emails they receive.

Thank you so much,
Ruth

Thank you so much, you read my mind, that was just the question I had, how to get ahold of that plugin!