Notifications Not Coming through To Outlook Mail (Online)

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  • Hikashop Essential
7 years 3 months ago #275239

First off, I know this isn't an issue with HikaShop, but just wondering if anyone has a similar experience to the following:

I set a site up for someone who uses Outlook Mail (online version not Office). The notification emails are set to this account as well, so all should be good. Except that the customer doesn't receive notification emails. I've tested it using several different Gmail and other Outlook accounts and the notifications come through fine.
Plus, today I went into an order to send the details to my Customer, using the email option I filled in his email address (rather than the person's who place the order), sent it and then in Outlook he received an undeliverable message stating that the file was too large at 11mb; yet I'd BCC'd it to my Gmail - no problem.

It's obviously something to do with friggin Outlook but I can't for the life of me figure out what it could be. Oh and by the way please no suggestions to switch to Gmail - I spent an age trying to sort this out ages ago.

As I say, it's really whether anyone else has hit this obstacle. Cheers

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7 years 3 months ago #275277

Hi,

Outlook Mail has different restrictions than other email services and other spam rules.
Normally, when an email service refuses an email, an undeliverable message is sent back to the origin email server.
So since the email notifications come from HikaShop on your website, the email server of your website server / hosting must have received an undeliverable message for these email notifications and the reason of the problem should be in the logs of the email server. So take the details of the email in the menu Customers>Email history of HikaShop, and contact your hosting support with these details saying that the email wasn't delivered to the mailbox of the receiver and ask why is that and they should be able to check the logs and tell you why.
Most probably, your server is listed as a spam server by Outlook and thus it discards all the emails sent from your server.
You can check that your emails are correctly sent with www.mail-tester.com/
And you can read the documentation that outlook has regarding the issues with emails not being received:
mail.live.com/mail/troubleshooting.aspx

We won't be able to help further than that since the problem isn't in HikaShop and there isn't much more we can do than what I just told you. Hope this helps.

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