Can refunds automatically change the order status?

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.6.5
-- PHP version -- : 5.5.38

Hi,

When a Paypal refund is processed, I get the email:

"Hello,
A Paypal notification was received with the status Refunded. The order status was not changed"

Hi Nicolas,

Thanks for your reply. I changed the "invalid status" to "refunded". I still get the same email:

"Hello,
A Paypal notification was received with the status Refunded. The order status was not changed

Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...-paypal-error#status "

The order status within Hikashop is still unchanged.

Is there something else?

Thank you.

Hello,

Can you also check that you have correctly set the "Allow payment notifications from PayPal" option of your PayPal configuration page to Yes ?

Thank you.

Hi Mohamed,

Yes, "Allow payment notifications from PayPal" is set to Yes.

Thanks,
Josh.

Hi Nicolas,

Thanks for this! I will try this on my dev server later this week.

Is this problem amended with the latest version of Hikashop?

Thanks,
Josh.

Hello,

Thank you! I have this working. Where can I locate the email

Hello,
A Paypal notification was received with the status Refunded. The order status was not changed

The order status was not changed

Thank you very much! This is now working

Regards,
Josh.