Orderconfirmation received, but no order in the backend

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  • Hikashop Business
6 years 7 months ago #291206

-- url of the page with the problem -- : nvt
-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.6
-- PHP version -- : 7.0.29
-- Browser(s) name and version -- : nvt
-- Error-message(debug-mod must be tuned on) -- : none

Hi, apparently a customer recently created a new order, we even received an email about payment confirmation. But the order is nowhere to be found in the backend..even the user is not there..All email look correct though..
I did update hikashop after this order..but that should not remove anything I guess. Maybe someone has an idea what might have happened?

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  • MODERATOR
6 years 7 months ago #291212

Hi,

If the order is missing, then it's probably that it was deleted by one of the persons with access to the backend.
It could also be that there is a mass action wrongly configured and which deleted the order (menu System>Mass actions).
You can actually use a mass action to search for the order with the "display the results" action and a filter on the order column on which you want to filter the orders.
It's potentially possible that the order_type of the order was modified (by a mass action, someone with access to the database, or a third party extension) resulting in the order not appearing on the orders listing of the backend. But in that case, it will still appear with a mass action if you search for it.

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