Orders not changed to confirmed after payment from PayPal

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6 years 2 months ago #298121

-- url of the page with the problem -- : www.seekwithinyou.com/store
-- HikaShop version -- : 3.5.1
-- Joomla version -- : 3.8.12
-- PHP version -- : 7.2.10
-- Browser(s) name and version -- : Chrome latestversion

I have been having this problem for almost a week and cannot figure it out. I am not receiving payment notification from PayPal and so orders don't get confirmed automatically. I am having to do it manually. I have read this post, www.hikashop.com/forum/checkout/895685-o...d-automatically.html

I do have Siteground but I contacted them and they said they are not blocking the IP address listed in the thread. There could be another IP issue but not sure???

I have looked at this troubleshooting guide but can't make sense of some of it. www.hikashop.com/support/documentation/i...or.html#notification

Not sure what to look for in .htaccess and some of the other information. I have changed the PayPal merchant account to send UTF8 payment notifications.

I thank you in advance for helping me to resolve this.

"The doctor of the future will give no medicine, but will interest his patients in the care of the human frame, in diet, and in the cause and prevention of disease." Thomas Edison

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www.seekwithinyou.com

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6 years 2 months ago #298138

hi,

The htaccess allows for restricting the access of the website. If you only allow the access of your website by a username/password, like some people do when developing a new website, PayPal's notification server won't know these and thus won't be able to send the payment notification.
But that's not the case on your website, so you can ignore that point.
The most common causes, come from the settings of the PayPal payment method.
So if, while checking the settings there based on what is written in the documentation, you didn't find a problem with them, please provide a screenshot of these settings so that we can double check.

If the settings there are fine, then you can activate the debug setting of the paypal payment method, do a test payment and check the "payment log file" of the HikaShop configuration after the payment. It should contain information about the payment notification.
Also, PayPal has a payment notification history area in your PayPal merchant account which will give valuable information on the payment notification so you can check there for any information.

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