Confirmed email doesn't work properly

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  • Hikashop Business
6 years 3 weeks ago #299917

-- HikaShop version -- : 4
-- Joomla version -- : 3.9
-- PHP version -- : 7.1

Hi,

I have removed customisation from emails however, confirmed emails look like below:


Hi %s,

ORDER_BEGIN_MESSAGE
Summary of your order
CUSTOMFIELD_NAME
Products name Price Quantity PRODUCT_TOTAL


I have tried copying the same contents of the email from a fresh install into the confirmed email but still the same issue? Any help would be appreciated.

Many thanks



ORDER_END_MESSAGE

Last edit: 6 years 3 weeks ago by grayt7.

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  • MODERATOR
6 years 3 weeks ago #299920

Hi,

I'm not sure how you got there.
I would recommend to try this:
Go in the menu System>Emails, and click on the trash icon under the "remove ... customization" columns for the email for which you have a problem.
That will automatically revert to the default email of HikaShop and it should then display properly.
Also, make sure that you have the "send HTML" setting activated for the email.

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  • Hikashop Business
6 years 3 weeks ago #299941

Hi,

Thanks for your reply however, I have already done those things and still the same issue?

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6 years 3 weeks ago #299944

Hi,

Can you provide:
- a screenshot of the System>Emails page
- a screenshot of the settings of the email settings when you open it through the System>Emails page
- a screenshot of the data of the result email when you open it through the Customers>Email history menu
- a screenshot of the settings of the Email section of the HikaShop configuration
That should help us better understand the situation and provide a solution adapted.

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6 years 3 weeks ago #299982

Hi,

Please find attached images as requested

Attachments:

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6 years 3 weeks ago #299985

Hi,

Can you try to switch the tempalte to the default one ?
If that doesn't help, could you try installing the HikaShop Business 4.0.0 install package from our website again on your website ? That should overwrite the email files and hopefully fix the problem.

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6 years 2 weeks ago #300078

Hi,

Reinstalling hikashop with the latest seem to fix the issue.

Many thanks.

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