Negative ordertotal after certificate use

  • Posts: 507
  • Thank you received: 21
  • Hikashop Business
6 years 2 days ago #300793

-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.9.0
-- PHP version -- : 7.2
-- Error-message(debug-mod must be tuned on) -- : -

Hi,

After a client used a gift certificate (from Hikaserial), the shown total order is negative when the certificate value is > order value. Before Hikashop 4.0 the amount was set to 0, but now it displays the negative amount. It would be more logical when the orderamount would be substracted from the giftcertificate and the remaining balance would be stored in the certificatecode so the client could use this a next time.

Thanks,

Michel.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 4747
  • Thank you received: 644
  • MODERATOR
6 years 2 days ago #300797

Hello,

We were unable to reproduce your issue on our side, so in order to progress on the subject.
Can you provide more details in order to better get the root issue, like :
- Your gift certificate configuration screenshot
- Can you precise details cost and fee in your your order, like if you have some shipping fee, taxes fee etc...

Awaiting news from you
regards

Last edit: 6 years 2 days ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 507
  • Thank you received: 21
  • Hikashop Business
6 years 1 day ago #300819

Hi,

Sorry, I made a mistake. The coupons are getting a VAT added, wich they did not before (a € 40,00 certificate was given a € 48,50 value due to added taxes). I will change the tax option in the coupons.

But how to achieve to have the customer use a remaining value of a certificate?

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
6 years 1 day ago #300828

Hello,

But how to achieve to have the customer use a remaining value of a certificate?

It is not possible with coupons.

You have to use "points" if you want to allow such kind of thing.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Time to create page: 0.040 seconds
Powered by Kunena Forum