Payment notification not being sent

-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.9.1
-- PHP version -- : 7.2.13
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : none

We are using Authorize.net and orders are being processed and marked as complete (having been paid); however, the Payment notification email is not being sent since we upgraded to 4.x.

Order creation emails ARE being sent.

Payment notifications are set to send to a different email address than Order creation (sending to fulfillment house to send products).

I've confirmed that the Payment notification email is published (and Email history is set to Yes).

In the email history is shows the order creation notifications and an order status change (i.e. order...is now confirmed) being sent out, but no order payment notifications.

We are using the AIM mode.

HS version: business 4.0.1_2018-12-21_17-02-22

I have same isue with JDideal. Payment notification not send toi customers. This is already for 2 months or so. Can't figure it out. Can I use the solution mentioned here?

HikaShop Business: 4.0.1

I understand but the order is set to confirmed, but the mail is not send. Is that not a HS issue then?

The emails are published, so should be send. I contacted the developer (JDideal) and they investigated it properly and thoroughly. Also the logs show they paymnet confirmation is shot to Hikashop, but the mail is NOT send. Also in backend I can see that the order is paid (confirmed). The other mails, for example order creation are send. But the mian thing and important one, confirmation off payment (confirmed) is NOT send. I'm really confused now. Because it worked well till some time ago.

Only thing that is changed that we added your ¨HikaShop Purchase Order payment plugin" some time ago. Can that have an influence, because that one did not work well and then you changed some code for me which I tested. That change is added to the last version form HikaShop.

I'm at a dead end now and really don know what to do now.

To be clear:
ADMIN receives a email that order is paid
CLIENT does NOT receive a email that order is paid

For the record, we use hikashop without login, so all orders are by guests.

nicolas wrote: Hi,

Change the order status of an order in the backend and check the "notify user" checkbox. Do you get the order status notification sent to the customer ?
I suppose yes, and thus everything is correctly configured in HikaShop and it means that when the payment plugin calls the modifyOrder function of HikaShop or the save function of class.order, they don't set the email notification parameter where it should be.
The payment notification email uses another parameter so it's independant from the order status notification email. This means that even if the payment notification email is sent, it doesn't mean anything for the order status notification email.

Unfortunately, I'm afraid you'll have to check with your payment plugin provider.

Although we were originally having similar issues to 'gasoline', all of a sudden we started getting notification emails without problem.
However, we now get duplicate notices (both the order created and the order confirmed) even when the supplier's email address is only in the 'confirmed' box. And our client is getting copies of emails that aren't addressed to them (should only be going to us- developer).

There is definitely something wrong with the HS email system after the December update. Everything was working fine for us and after that update all emails are really messed up.

There are TONS of different places where emails are configured in HS - too many to even track down - esp. with no clear documentation of all the places to configure. We'll just have to live with it unless/until the client gets tired of it and we have to look at other options.

Hi Nicolas,

I thoroughly investigated and use hikashop and other for as long as Joomla excists. I made sure there are no changes and use the original Hikshop design of the mails.

The email is send to customer (payment notification) but the info is not injected in the mail. The mail is empty. I definitly looks like it must be a hikashop issue. Iḿ working weeks now on it and really can't figure it out anymore. I use the 4.0.2 files of HS.

• Click 'INSCHRIJVEN"
• Fill in orderform and check red bar (= accept general condfitions)
• Click VOLTOOIEN
• You will be directed to payment page, choose a bank and as option (testarea) click the option PAID and after that BLUE button CONTINUE
• Order is finished and youĺl receive the mail.

nicolas wrote: Hi,

As far as I can see, this indicates that the email HTML has been changed incorrectly.
We can have a look yes. Please provide a backend access along with a link to this thread and we can check the emails override.
www.hikashop.com/support/contact-us.html

nicolas wrote: Hi,

I checked the email overrides on your backend and it doesn't seem to come from that.
I was also able to reproduce the issue on your website with the "preview" button of the order status notification email. So There is a really low chance that it would be linked to your payment plugin.
Could you also provide a FTP access via our contact form ( and not disable yet the backend access ) so that we can look into it deeper ?

nicolas wrote: Hi,

Thank you for the access.
I was able to find the issue and fix it. I've also added the patch on our end.
The issue was that the preload of the order status email wouldn't load properly if you had configured different HTML versions per status in the email but not different preload versions per status in the order status notification. And that was precisely what you had done.
The order status notification email is now displaying fine on your website. And for anyone with the issue, you can just download the install package on our website and install it on your website to get the patch.