Custom fields collect data on the product page but not available in the back-end

Hi,

The issue is that the product page layout has been customized in a wrong way and the custom item fields area is now outside of the product page form element which could contain all the data that is sent to the server when the add to cart process is done:
monosnap.com/file/fTHByCs0Ao8LRCFcfGvvdEyP9nomyW
Because of that, the data you write in the custom item fields is just ignored.
So you need to check the view override of the product page that was done on your end so that the custom item fields area can be inside the form element, as it is by default.

Hello,

for this kind of need, you have an option in Main HikaShop Configuration in Advanced tab :

Hi,

The form opening tag is near the beginning of product / show.php
Then, product / show.php calls product / show_tabular.php which has the form closing tag near its end.
So you can move the call of product / show_block_custom_item.php either:
- between the form opening tag in product / show.php and the call to product / show_tabular.php
- between the beginning of product / show_tabular.php and the form closing tag of that view file.

Note that you can also move the form closing tag so that you get more room for the call to product / show_block_custom_item.php
If you look at product / show_tabular.php you can see that the form closing tag is before the display of the tabs. That's because people often try to display other forms in the tabs of the layout (add to cart buttons, comment forms, etc) and you can't have a form inside a form in HTML. But if your tabs don't have forms, then you can move the form closing tag right at the end of product/show_tabular.php so that the tabs, where you apparently want the custom fields, will be inside the form.