Missing Taxes - Luxemburg

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4 years 7 months ago #317134

Hello may i ask why a buyer didnt got any Taxes from our Shop ?
The Buyer comes from Luxemburg and had on his Bill no taxes, and as well did not add any EU Vat Number.

When i try it by my own with a Luxemburg Virtual Adresse i get Taxes on the Shop, we as a company just asking us why she the buyer didnt got any Tax on her order, while by NOT using a EU vat Number and when i try to recreate the order i have Taxes on.

Any Idea ?

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4 years 7 months ago #317156

Hi,

Hard to say like this.
I would recommend to check the tax rules you have configured for that country in the menu System>Taxes.
It could for example be that you have configured the "access level" setting in this rules so that they only apply to some user groups and that your customer user account is not in the same user groups as the user account you're using for your test.
Or it could that you're not using the exact same address as them in your test. For example, if you use the "Customer type" setting in your tax rules, then whether you fill in the address_company field or not will change your customer type.

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