Changed html code in the "order confirmation"-E-Mail but no effect

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4 years 6 months ago #318217

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.18
-- Browser(s) name and version -- : 7.3.17

Hi,
I bought the HikaShop Business Version 4.3.0 where I can change the E-Mail content.
I wanted to change the textcolors of the "order confirmation"-E-Mail from #1c8faf to black.

  1. I called HikaShop->System->E-Mails and selected "Order notification".
  2. In the field "HTML VERSION" I changed all textcolors from #1c8faf -> #000000.
  3. In the field "PRELOAD VERSION" I changed all textcolors from #1c8faf -> #000000.
  4. I saved everything and rechecked if everything was saved.
  5. I made a test-order, but the colors in the order-confirmation mail are still (hard coded) set to #1c8faf.
For me it looks that I did not change the color at the right place,
but from the results of searching through the forum it should be.
I found this in the forum: Problems adding logo to invoices/emailsProblems adding logo to invoices/emails

Could you give me a hint what I did wrong and what I should do instead.

Thank You very much,
Mit freundlichen Grüßen
Frédéric Espitalier

Last edit: 4 years 6 months ago by espitalier.

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4 years 6 months ago #318234

Hi,

The "order notification" email is the one sent when you click on the "email" button of the order details page.
The "order creation notification" is sent when the order is created.
And the "order status notification" is sent when the status of the order is changed and the user is notified (so when the order goes from created to confirmed after a payment, it's this emails which is sent).
So I think you didn't edit the correct email.
Note that you also have a "preview" button on the email edition screen, so that you can see the result of an email after your changes, and you also have the Customers>Email history menu where you can see the emails sent by HikaShop (so you can confirm they are sent and you can check which email is for what).

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