Issue with fee payments to site

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.19
-- PHP version -- : 7.2.30

Hello

Suddenly we are dealing with a strange situation that appeared. It was working pretty fine before.

We have a multivendor store set, that the vendor is paid directly.

When a customer purchases a product from a vendor, an order is created and we can see in HikaMarket / Vendors that this vendor ows a fee.

We enter the vendor's account to "Generate invoice" for this fee.

This invoice is created and appears in...

1. Backend / vendor's statistics (tab invoices)
2. Frontend / Vendor Control Panel / Orders / (Payments button)

so the invoice exists!

This invoive does not appear in...

1. Backend / Orders / Orders (and we can not manage it)
2. Frontend / User Control Panel / Orders (the vendor can not pay the fees)

Please advise!

Thank you for your gentle reply Jerome!
Unfortunately i do not know which part or parts of the HikaMarket settings are needed. I am sending the admin login credentials through your contact form, so that you can see what you want, or please tell me which part of the HikaMarket settings is required so that i can send you screenshots.

Thank you for your help.

Thank you for clarifying.

Market mode: Vendor paid directly
Vendor price with tax: NO
Apply fees on shipping: NO
Vendor payment content: Orders

Hope these are the desired info.

Thank you

Thank you for your reply Jerome...

i have sent the following access details by mail:

1. Frontend Vendor
2. Frontend Customer
3. Backend Credentials:

Thank you.

Thank you for your reply Jerome.

So...

Vendor has set his shop up and created his product.

Customer orders the product (payment method is Bank transfer).

At this point, this shows at the Backend for this Vendor:

So the Vendor owns 0,8 $ to the site. The vendor at the frontend can see the following when he visits the VENDOR CONTROL PANEL.


and this is what the vendor sees at his USER CONTROL PANEL


Now the vendor receives payment from customer to his bank account and confirms payment. So the site will create the invoice for the commission that the vendor has to pay to the site. So we go to HikaMarket / Vendors, open the vendor account and we click on Generate Invoice at the top left.


This is the page we see in backend after we click on create invoice:


And this is what we see when we click again on generate invoice:


Now the invoice has been created and normally the vendor should be able to see it in USER CONTROL PANEL / Orders.
(Still no order shows here even if the invoice has been created)


At the backend, the invoice we created credited the vendor, so now the vendor owns nothing to the site. But the site was not paid. The vendor can't see the invoice to pay!


Thank you

Thank you for your help Jerome!

You are right... it was because the fee was lower than 1. Thank you again!

Have not tested the code modification but i will tomorrow.

Regards.

Hello again...

following this ticket, we have discovered another issue related to fees that the site has to receive vrom vendors for each sale they make.

This issue is related to payment confirmation.

Here is the situation...

Vendor sells product, he gets paid from the customer.

Case 1
Vendor has not yet changed order status through his vendor control panel
In the backend we see the following:

The vendor shows in the "vendors with unpaid orders" list and the site is able to generate invoice for the fees that the vendor has to pay.

Case 2
Vendor has changed the status of the order to "confirmed" through his vendor control panel
In the backend we see the following:

The vendor does not show in the "vendors with unpaid orders" list and the site is NOT able to generate invoice for the fees that the vendor has to pay.

So...
when the vendor sets an order as confirmed... he can not be invoiced for the fees!

Is there a bug somewhere or we have configured something wrong?

Please advise... thank you.

Yes... this was the issue. Thank you Jerome.

Now another question related to payments to site.

Description of problem:

Vendor ows money (the fee) to the site for a sale and he wants to pay. He moves to his account's "User control Panel" / "Orders" where he can see the specific order.
There he has 3 choices:
1. Details
2. Pay now
3. Reorder

By clicking on "Pay now" he is transferred to URL .../order/pay/order_id-xxx (where xxx is the number of the order), but on this page he sees just the template page (menu items, modules, logo) but nothing related to the payment he wants to perform.

Same thing happens if he clicks on "Details" and then "Pay now".

Looks like that the site has not set payment method.

Can you please point us to the right direction?

Thank you for your reply Jerome.

We created a HikaShop » Checkout menu item and pointed "Force a menu on the checkout" in HikaShop settings to that menu item.

Same result...

Thank you Nicolas for your detailed reply!

We are already using an override of the default "Protostar" template (css changes only)

The reason that made the errors not to show was that we have chosen "Error Reporting -> none" in global configuration. We switched to "Error Reporting -> Maximum" and we saw 2 Warnings. No errors.

1.
Warning: Declaration of getuddeimTab::sendUserPMS($toid, $fromid, $subject, $message, $systemGenerated = false, $escaped = false) should be compatible with cbPMSHandler::sendUserPMS($toUserId, $fromUserId, $subject, $message, $systemGenerated = false, $fromName = NULL, $fromEmail = NULL) in /home/[ACCOUNT NAME]/public_html/components/com_comprofiler/plugin/user/plug_privatemessagingsystem(uddeimpms)/pms.uddeim.php on line 618

2.
Warning: Declaration of CbmpTab::getTabTitle($tab, $user, $ui, $postdata) should be compatible with cbTabHandler::getTabTitle($tab, $user, $ui, $postdata, $reason = NULL) in /home/[ACCOUNT NAME]/public_html/components/com_comprofiler/plugin/user/plug_marketplace/cbmpapp.php on line 993

Credentials were sent.