RESEND in Customer Email History - Email sent message - but email never arrives

Hi,

Are the normal emails of HikaShop being sent properly ? And received by the recipient ?

Normally, when you click on the "resend" button for an email, a new entry for that email will be added to the Customers>Email history list for that new email. So if you see it there, it means that HikaShop sent the email to the email server of your hosting. If the email is not received, it's likely that it was rejected at some point, either by the recipient email server (most likely) or your email server (less likely) because it was flagged as spam, or the mailbox is full, or the email address is wrong or something similar.

Hi,

I would recommend you to check your emails with www.mail-tester.com/
That way, if you have issues with some of your emails going into the spam folder of your customers (or getting rejected because they are detected as spam), this tool will tell you what are the problems with the emails and what can be improved.
Usually, it's because SPF, DKIM or DMARC are not configured or not properly configured for the domain / hosting.