Email Template For Orders That Are Cancelled / Refunded

Hi,

That "order cancel" email is sent to the administrator when the customer clicks on the button "cancel" of his order from his orders history.
That's supposing that you've configured HikaShop to allow customers to cancel their orders, which isn't the case by default.
The email used to notify the customer when you change the status of an order to "cancelled" from the backend with the "notify user" checkbox checked is the "order status notification" email. Note that you can configure it differently for each order status thanks to the "per status override" buttons you can find when you edit it via the System>Emails menu.

Hi,

The "order notification" email is sent to the customer when you use the "email" button on the order edition page in the backend.
The "order cancel" email is sent to you when the customer click on the "cancel order" button on his order details page on the frontend, if you've activated that capability.