Authorize.net payment was successful, but HikaShop shows it as canceled

-- url of the page with the problem -- : makushsnatural.com
-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.20
-- PHP version -- : 7.4
-- Browser(s) name and version -- : Firefox

We received a payment notification from our website (HikaShop) that an order was canceled. When we checked our Authorize.net account, the order was NOT canceled and was process successfully. We contacted the customer and her credit card was charged correctly.

Why does HikaShop have the order listed as "canceled"?

Hello,

In that case, can you activate the "Debug mode" option of your Authorize.net payment method, test it again and check your payment log file via "Hikashop->System->Configuration->Main" ?

Thank you.
Kind regards,
Mohamed.

I activated the Debug mode and we waited for another buyer. We had some buyers that we received the order from HikaShop and the confirmation of payment from HikaShop, but the message from Authorize.net was that payment was in "test mode" and would not be run through.

When I check the payment log in HikaShop, the only thing I see is a list of PayPal transaction IDs. Not sure what this tells me since I'm not using PayPal and there is no other information on the log.

Hello,

In that case, can you show us how you configured your Authorized.net payment plugin via "Hikashop-> Configuration -> Payment methods" through some screenshots ?

Kind regards,
Mohamed.