No confirmation emails to Guest checkouts

-- HikaShop version -- : 4.4
-- Joomla version -- : 3.9.23
-- PHP version -- : 7.4

Help!
It appears that when a person checks out as a Guest they do not receive a confirmation email from the system.

Is there a setting somewhere I can check or modify to force emails to guest checkouts?

Thanks
Lee

Hi Nicolas,

Just following up on this issue, because I have the same issue. No confirmation was sent. Also after a test payment with iDeal, I was re-directed to a page with a link to check the order I placed. After clicking this link the (guest) customer has to log-in, which can't be done, because there is only the possibility to check-out as a guest.

Hope to hear from you!

nicolas wrote: Hi,
What is the URL of the link on the thank you page ?
/index.php?option=com_hikashop&ctrl=checkout&task=after_end&order_id=676&Itemid=920
Do you have the issue with the order not being confirmed with purchased made while being logged in with a normal joomla user ?
I was logged in as a Joomla user. When ordering a second time while being not logged in, I received the confirmation mail!
Could you provide a screenshot of an order details with the issue ? (you can blur the sensitive information on the screenshot)
Could you also provide a screenshot of all the settings under the "checkout" tab of the HikaShop configuration so that we know how your checkout is setup ?

Hi Nicolas, my bad! I think the problem was that I placed the first order on the Hikashop install place on a server where the DNS is pointed to another server and I tested with a changed hosts file (so only accessible to me). The second time I placed the order on the same Hikasop install placed on a server where it was reachable for everybody (and the test iDEAL server). So I guess this was the problem!

Still remains for the second placed order is my question: "After a test payment with iDeal, I was re-directed to a page with a link to check the order I placed. After clicking this link the (guest) customer has to log-in, which can't be done, because there is only the possibility to check-out as a guest." Instead of a thank you page. Is that a configuration issue?

Cheers,
Remco

Hi Philip and Nicolas,

There are 2 options to pay in the shop: 'Payment in advance' and 'iDEAL' via Sisow plug-in. When using 'payment in advance' the customer will return to the following url with info how to pay in advance: /webwinkel/checkout/confirm. This is correct!

But when using the iDEAL payment the visitor will return, after paying, to a thank you page with a link to a log-in page: /index.php?option=com_hikashop&ctrl=checkout&task=after_end&order_id=681&itemid=920. This is something we don't want, becuase the customer can't log-in and should be send to a thank you page without the possibility to log-in.

Do I understand you correct that I have to check with Sisow to which return url a customer will be sent by them?

RustyHika wrote: Hi Philip and Nicolas,

There are 2 options to pay in the shop: 'Payment in advance' and 'iDEAL' via Sisow plug-in. When using 'payment in advance' the customer will return to the following url with info how to pay in advance: /webwinkel/checkout/confirm. This is correct!

But when using the iDEAL payment the visitor will return, after paying, to a thank you page with a link to a log-in page: /index.php?option=com_hikashop&ctrl=checkout&task=after_end&order_id=681&itemid=920. This is something we don't want, becuase the customer can't log-in and should be send to a thank you page without the possibility to log-in.

Do I understand you correct that I have to check with Sisow to which return url a customer will be sent by them?

Hi Philip,

I had to delete the log-in option in 'checkout / after_end.php'.

Cheers,
Remco

Hi Philip,

Just wanted to let you know that I solved the problem with Sisow support. Next time I will make a separate topic, sorry for that!

Cheers,
Remco

Just a short reply for everybody who also wants no log-in button after placing an order as guest.
Just delete:

if(!empty($this->url))
	$app->enqueueMessage(JText::sprintf('YOU_CAN_NOW_ACCESS_YOUR_ORDER_HERE',$this->url));

$app = JFactory::getApplication();
$app->triggerEvent('onHikashopOrderTrackingDisplay', array($this->order));