"Please login first" while being a Guest

Hi,

The download link normally contains an order_token parameter which allows the system to allow the download.
Also, normally, the system won't redirect to the login form unless the user linked to the order has a Joomla user account.
One reason I could think of would be that you registered with the same email address that you used for the guest checkout, and thus, the order got linked to the user account after the order was created.
In that case, the download link would ask you to login to the user account before allowing for the download.

Hi,

I don't see why it would work differently on the first try and second try unless the user account was created for that email address in between the two tries.
Could you provide the download URL, the order number of the order and a backend access so that we could check on the situation ?
You can do that via our contact form:
www.hikashop.com/support/contact-us.html
Make sure you also include a link to this thread as reference.

Hello,

Sorry for this return, but it seems that you forget some elements in order to grant us the access, see my screenshot to better understand my idea :

Hello,

Thanks for your elements, we process some analysis, and it seems that your current issue come from your custom email (Order status notification).

As mentioned by Nicolas, in your email your download link need to have a token, we didn't see it in your custom email.
Now to solve your issue, Save on your side your custom code AND remove all custom parts (Html customization, text customization & Preload customization).
And process a new test, if that solve your issue, then this means maybe that your custom come from a too older email code maybe.
And so, unfortunately maybe you have to re-created it from a more recent version.

Hope this will help you to progress on your subject.
Regards