Error on Order status Change to Confirmed

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  • Hikaserial Subscription Hikashop Business
2 years 3 months ago #343465

-- HikaShop version -- : 4.6.1
-- Joomla version -- : 4.1.5
-- PHP version -- : 8.0.21
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : in attachment

When i switch Order from Created to Confirmed- there is a pop up window with a button OK, and after i press OK - am getting error you can see on the attachment .
after i finish it - the status is not changed to Confirmed. Only when i repeat it - the status changed to Confirmed on the second time.
That looks like a bug. Is it possible to fix it?


alex

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  • MODERATOR
2 years 3 months ago #343467

Hi,

There is no such bug in HikaShop as far as we know.
Please try again after activating the "debug" setting of the joomla configuration. It will display an error message with more information on where the problem comes from.
It could be a lot of things like a mass action not configured properly, or an email customization with an error, or a third party plugin not updated for Joomla 4 or PHP8 which is triggered when the order status is changed, etc.

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