Invoice can't be issued.

-- HikaShop version -- : 4.7.2
-- Joomla version -- : 4.2.8
-- PHP version -- : 8.0
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : An error has occurred.
2 Unable to get the size of the image

Hello,

We have been using Hikashop and so far it works very well.
When clicking "Invoice" button in order list and each order detailed page, it shows an error below.

An error has occurred.
2 Unable to get the size of the image [ ourwebsite.com/administrator/images/My-Pix/logo.png ]

Then I researched the path with FTP, actually real path of the image that the error indicated isn't correct.
WRONG ONE [ ourwebsite.com/administrator/images/My-Pix/logo.png ]
CORRECT ONE [ ourwebsite.com/images/My-Pix/logo.png ]

The invoice feature seems to look for an image file through the wrong path,
is there anyway I can let it remember the correct path?
or should I really make new directories according to the wrong path?

Thanks.

Hi Philip,

Thanks for your reply.
After reading your message, I thought about the PDF plugin and deactivated it,
then the print invoice button suddenly worked properly. no more issues for me.

You can close this case as "Solved",
thanks!

tax

Thanks for following up.
But my PDF plugin's version is 2.0.0, which seems the latest version.
We installed Joomla4, Hikashop pro, this PDF plugin all in March 2023, just 2 months ago.
but Joomla version of ours is 4.2.7 or 4.2.8, now it's 4.3.1, so is that the cause maybe?