Inventory Not Updating

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gpraceman
Topic Author
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Posts: 106
Thank you received: 5
Hikaserial Standard Hikashop Business

1 year 5 months ago #352228

-- HikaShop version -- : 4.7.3
-- Joomla version -- : 4.3.2
-- PHP version -- : 8.2
-- Browser(s) name and version -- : Firefox 113.0.2

For some time we've had an issue with inventory of products not updating when ordered. We do have the option "Update the product stock on confirmed status" turned on. So, when the customer pays and the order status changes to payment confirmed, the inventory should be decremented appropriately. Yet, we ended up having to manually update stock levels periodically, which is a bit of a pain.

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nicolas
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Posts: 82863
Thank you received: 13372
MODERATOR

1 year 5 months ago #352231

Hi,

With the "Update the product stock on confirmed status" setting turned on, the stock will only be updated when an order changes status to one of the statuses enabled under the "Invoice" column of the System>Order statuses menu. So please check there that the "confirmed" status is enabled.

The following user(s) said Thank You: gpraceman

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