Order status notification

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1 year 5 months ago #353523

-- HikaShop version -- : 4.7.3
-- Joomla version -- : 4.2.9
-- PHP version -- : 8.1

I have some custom order statuses I need just for myself and don't want to notify the customer about the status cahnge when the status change to these.
At the moment the customer is notified about all the status changes.
How can I prevent this if the status is like "warehouse1" and "warehouse2"??
Thanks

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1 year 5 months ago #353528

Hi,

Normally, when you manually change the status of an order in the backend, there is a checkbox you need to check in order to send the email.
So the fact "the customer is notified about all the status changes" is not possible by default in HikaShop without you doing something for this to happen.
Since I'm not sure of the current situation on your website, it's hard to say what should be done.
How are the statuses changed on your website ?

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