Shipping Invoice and Invoice Popups Blank

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Precisionaeroproducts
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Posts: 20
Thank you received: 2
Hikashop Business

9 months 4 weeks ago #358479

-- HikaShop version -- : 5.0.2
-- Joomla version -- : 4.4.2
-- PHP version -- : 8.0.30
-- Browser(s) name and version -- : Safari 17.2.1
-- Error-message(debug-mod must be tuned on) -- : Problem is in backend.

In the site backend, when I click on either the Invoice or Shipping Invoice buttons the popup window is blank. This is the case in Safari and Chrome on my iMac. On my laptop the same happens in Chrome but in Edge the popups work normally.

Both Safari and Chrome have had updates recently which coincides with this problem.

Cheers,
Jason.

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nicolas
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Posts: 82863
Thank you received: 13372
MODERATOR

9 months 4 weeks ago #358487

Hi,

Since we're not able to reproduce the problem on our end, we'll need a backend access in order to check the situation directly.
Could you provide such access via our contact form ?
www.hikashop.com/support/contact-us.html
Please make sure you include a link to this thread for reference.

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nicolas
Away

Posts: 82863
Thank you received: 13372
MODERATOR

9 months 4 weeks ago #358496

Hi,

Thanks for the access. However, we tried on different browsers, on different computers, on your website and it worked each time.
So I'm thinking this is something linked to your browser / browser extensions or computer / computer software.

I would first recommend you to check the console of your browser. Maybe there are errors listed there which might be linked with the issue ?

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