Produktmenge wird im Bestell Mail nicht angezeigt

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  • Hikashop Business
1 month 4 weeks ago #364136

-- url of the page with the problem -- : aromawelt.com
-- HikaShop version -- : 5.1.1
-- Joomla version -- : 4.4.9
-- PHP version -- : 8.2.22
-- Browser(s) name and version -- : Mozilla Firefox

Hallo

Die Produktmenge wird im Bestell Mail nicht angezeigt.
Woran kann das liegen oder wo kann ich das einstellen?

Besten Dank für Ihre Hilfe

Ralph

Hello

The product quantity is not displayed in the order email.
What could be the reason for this or where can I set it?

Thank you very much for your help

Ralph

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  • MODERATOR
1 month 4 weeks ago #364137

Hi,

I've never seen that.
Looking at your screenshot, it seems that you've customized the email.
Go in the menu System>Emails and edit the email. Normally, the quantity is displayed by the tag {LINEVAR:PRODUCT_QUANTITY} in the HTML version.
Do you still have it ?
Did you change the line where that tag is ?
The default is:

<td style="border-bottom:1px solid #ddd;padding-bottom:3px;text-align:right">{LINEVAR:PRODUCT_QUANTITY}</td>
Also, this tag is filled with the line:
'PRODUCT_QUANTITY' => $item->order_product_quantity,
in the preload of the email. Do you still have that code in the preload section ?

These are the things I would recommend checking first.

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  • Posts: 11
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  • Hikashop Business
1 month 3 weeks ago #364150

Thank you for your quick reply

I checked all the tags in the emails and everything seems to be correct.

I also overwrote the templates from another Hikashop installation as a test.

Unfortunately, the problem still exists.

I probably missed something somewhere. I'll keep looking and get back to you if necessary.

Many thanks

Ralph

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  • Posts: 11
  • Thank you received: 2
  • Hikashop Business
1 month 3 weeks ago #364155

Hello

I have solved the problem.

When searching the forum I found the following post.

www.hikashop.com/forum/orders-management...quantity-number.html

It was just a typo :-)

("{LINEVAR:PRODUCT_QUANTIY}" by "{LINEVAR:PRODUCT_QUANTITY}" )

Best regards

Ralph

The following user(s) said Thank You: nicolas

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