Error visiting "My Downloads" page

  • Posts: 23
  • Thank you received: 2
6 days 13 hours ago #364932

-- url of the page with the problem -- : www.japprendslaguitare.ca/mon-espace-de-telechargement
-- HikaShop version -- : 5.1.2
-- Joomla version -- : 5.2.2
-- PHP version -- : 8.1.31
-- Error-message(debug-mod must be tuned on) -- : 0 Call to a member function get() on null

Hello,
I am getting a 404 error when using the menu item Hikashop > Mon espace de téléchargement (My downloads).

Please let me know how I can fix this bug and activate the downloads area.

Here is the Call Stack:
1 () JROOT/components/com_hikashop/views/user/tmpl/downloads.php:13
2 include() JROOT/libraries/src/MVC/View/HtmlView.php:416
3 Joomla\CMS\MVC\View\HtmlView->loadTemplate() JROOT/administrator/components/com_hikashop/helpers/helper.php:2803
4 hikashopView->loadTemplate() JROOT/libraries/src/MVC/View/HtmlView.php:204
5 Joomla\CMS\MVC\View\HtmlView->display() JROOT/administrator/components/com_hikashop/helpers/helper.php:2757
6 hikashopView->display() JROOT/components/com_hikashop/views/user/view.html.php:23
7 userViewUser->display() JROOT/libraries/src/MVC/Controller/BaseController.php:697
8 Joomla\CMS\MVC\Controller\BaseController->display() JROOT/administrator/components/com_hikashop/helpers/helper.php:2464
9 hikashopController->display() JROOT/components/com_hikashop/controllers/user.php:223
10 userController->downloads() JROOT/libraries/src/MVC/Controller/BaseController.php:730
11 Joomla\CMS\MVC\Controller\BaseController->execute() JROOT/administrator/components/com_hikashop/helpers/helper.php:2442
12 hikashopController->execute() JROOT/components/com_hikashop/hikashop.php:88
13 require_once() JROOT/libraries/src/Dispatcher/LegacyComponentDispatcher.php:71
14 Joomla\CMS\Dispatcher\LegacyComponentDispatcher::Joomla\CMS\Dispatcher\{closure}() JROOT/libraries/src/Dispatcher/LegacyComponentDispatcher.php:73
15 Joomla\CMS\Dispatcher\LegacyComponentDispatcher->dispatch() JROOT/libraries/src/Component/ComponentHelper.php:361
16 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/SiteApplication.php:218
17 Joomla\CMS\Application\SiteApplication->dispatch() JROOT/libraries/src/Application/SiteApplication.php:261
18 Joomla\CMS\Application\SiteApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:306
19 Joomla\CMS\Application\CMSApplication->execute() JROOT/includes/app.php:58
20 require_once() JROOT/index.php:32

Kind regards,
Brett

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  • Posts: 83007
  • Thank you received: 13398
  • MODERATOR
6 days 1 hour ago #364934

Hi,

The "My downloads" page is a feature only available in HikaShop Essential and HikaShop Business. To use it, you need to activate the "Enable customer download area" setting of the HikaShop configuration page, which is not available in HikaShop Starter:
www.hikashop.com/support/documentation/5...nfig.html#main_files
I can see that you're using the Starter edition so that's why you're not able to use it. Now, normally you should not be able to even create a menu item to try to access the page. I can see there is a rule missing in our packaging system for the Starter edition. We'll fix that for the next version, thanks for your feedback.
Now, if you want to propose a customer download area to your customers, you need to upgrade to the Essential edition :
www.hikashop.com/extensions/hika-essential.html

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  • Posts: 23
  • Thank you received: 2
5 days 20 hours ago #364938

Hi, thanks for the clarification.

I don't require the customer download area; I was only using that section to put a link where users could access their products (I sell video courses).

However my products still have a section called "Images and Files" where I can upload files to the customer download area (now unavailable as per your explanation).

I assume this section is now off limits to Hikashop starter users as well?

Thanks,
Brett

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  • Posts: 83007
  • Thank you received: 13398
  • MODERATOR
5 days 17 hours ago #364940

Hi,

No, this is still available.
Once you add a file to a product, you can edit it. In the edit popup, you have a checkbox "free download".
If that checkbox is checked, then a download link will be available on the product page.
If that checkbox is not checked, then a download link will be provided to the user after the confirmation of the order. The link will be in the notification email and in the order details page.
And if you have the commercial editions, you can also have a download area which will list all the purchased downloads available to the user.

The following user(s) said Thank You: brettv

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