Info in order mail all cramped up!

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1 day 17 hours ago #365035

Please see the attached image of an order mail sendt after status change, watched on a mobile. Why are the informations all cramped together!! It looks like the price of the item is 1600 but that is becaus there is abosolutely no space between the amount and the price. Also there is no space between the headers!

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1 day 14 hours ago #365040

Hi,

I don't have the problem on my end.
Could it be that you're using a really old version of HikaShop, or that you have customized the email in the System>Emails menu based on an old version of HikaShop ?
That could explain why you have that problem and I don't.
So I would first recommend checking on both of these things.

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1 day 14 hours ago #365042

I use the latest version of Hikashop: 5.1.2 - only code change in the e-mail template is the logo image - nothing else.

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1 day 11 hours ago #365043

Hi,

Yes, but if you only change the logo and that the version of the file of the template on which you did the modification is an old version, then you're missing on the modifications we made since then to the template.
I would recommend switching back to the default template in order to see if you still have the issue. And if not, do again the customization based on the new version of the default email template.
If that doesn't help, please provide a backend access so that we can check the situation.
Maybe the issue is somewhere else ?
What application are you using on your smartphone in order to open the email ?

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1 day 7 hours ago #365047

I have used the "See modifications" to check that there are no other differences in the code, than the url to the logo ! Can you please try an place an order, but cancel at the payment - then I will make an order status change so that you recieve that mail to.
I have no idea which app the customer is using on his/her phone.

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19 hours 35 minutes ago #365049

Hi,

Can you provide the URL of the website and a backend access please ?
You can go through our contact form:
www.hikashop.com/support/contact-us.html
Please make sure you include a link to this thread for reference.

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16 hours 31 minutes ago #365052

Another problem with formating is the font-size in the backend dashboard of Hikashop - I have had to add custom css to the default template to make the text appear correct.

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