Can't search by article code in backend order.

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  • Hikashop Multisite
1 week 2 days ago #365367

-- HikaShop version -- : 5.1.3
-- Joomla version -- : 3.10

Hi,

When i create an order in the backend, i can't search by product code anymore. (see screenshot attached)
I tried an old Hikashop 5.0.0 installation and there it still works.
Can you have a look at this?

Kind regards,
Jeroen

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1 week 2 days ago #365368

Hi,

I'm not able to reproduce the problem with HikaShop 5.1.3
I can properly search for products by providing their code in the input field.
Can you please double check ?

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1 week 1 day ago #365375

Hi,

I doublechecked it, but can't find why it doesn't work.
I will send you the credentials so you can have a look at it.

kind regards

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1 week 1 day ago #365378

Hi,

It actually works on your website:
i.imgur.com/mwoIW06.png
However, it takes 30 seconds to display the products.
It seems a MySQL query takes too much time for some reason when the system is searching for the product on your website.
Could you provide a FTP access in order to look deeper into it ?

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1 week 21 hours ago #365401

Hi,

Thanks for the FTP access.
I was able to study the situation, come up with a solution and test it directly on your website. The search of the products is now almost instantaneous.
We'll be adding the necessary modifications in the next version of HikaShop.

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