product at zero cost for which it is not necessary to issue an invoice

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  • Hikaserial Subscription Hikashop Business
6 days 21 hours ago #366032

-- url of the page with the problem -- : ilvasapolli.it
-- HikaShop version -- : 5.0.3
-- Joomla version -- : 4.4.2
-- PHP version -- : 8.1.27
-- Browser(s) name and version -- : Chrome

I need to make a product at zero cost for which it is not necessary to issue an invoice. What should I do?

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6 days 16 hours ago #366035

Hello,

It's possible to autorize price with no price (free), but for the second part of your message, we will need more elements to be sure to understand precisely your needs, and provide correct tips.

alt


Regards

Last edit: 6 days 21 hours ago by Philip.

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6 days 1 hour ago #366047

I fear you did not understand. To summarize:
1. I created a product that is a 15-day free trial for testing the subscription with reserved access to the portal.
2. To subscribe to the trial the user "purchases" the product at no cost which gives him access to the portal for 15 days. And all this works.
The problem is that by doing so when the trial is "purchased" the system generates an order and an invoice. And this is not ok, because we do not want an invoice to be generated for the purchase of a product at no cost. After all, if the order is not confirmed the trial does not start, but it generates the invoice.
What we would like is that for the products at no cost the invoice is not generated even when the purchase is confirmed.
If it is not possible we will have to use another system to activate the trials, however, given that we have HikaSerial it seems strange to me that it cannot be done.

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5 days 22 hours ago #366049

Hi,

HikaSerial will create a subscription once the status of an order changes to confirmed or shipped. This can be changed with the "Assignable order statuses" setting of HikaSerial's configuration page:
www.hikashop.com/support/documentation/1...ation.html#main_main

HikaShop will generate an invoice once the status of an order changes to confirmed or shipped. This can be changed with the column "invoice", in the System>Order statuses menu:
www.hikashop.com/support/10-documentatio...rstatus-listing.html

An order created with a positive total amount, and then paid by the customer, will have its status changed to the "verified status" configured in the payment method settings.

An order created with a total amount of zero will have its status changed to confirmed by the "HikaShop Free orders validation Plugin". This plugin will use the status selected under the "Confirmed" column of the System>Order statuses menu.

So, you could create an extra status "free trial", selected it under the "confirmed" column in the System>Order statuses menu, and select it in the "Assignable order statuses" setting of HikaSerial's configuration page, without selecting it under the "invoice" column in the System>Order statuses menu.
That way, the order of trial products (with a price of zero) would generate an order with the status "free trial" which wouldn't generate an invoice, but would still generate the subscription in HikaSerial.

Last edit: 6 days 1 hour ago by nicolas.

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5 days 20 hours ago #366053

Thank you for the explanation, but, the order and invoice management system of this site is a bit "particular" so we will use another way to activate the trial without going through the purchase of a product at zero cost.
Anyway, you were very kind and very precise. Rare qualities. :)

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