FirstData not correctly updating hikashop

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11 years 2 months ago #121798

-- url of the page with the problem -- : www.charitymobi.org/index.php?option=com...yout=show&Itemid=183
-- HikaShop version -- : 2.2.1
-- Joomla version -- : 3.1.5

I am getting closer. Using the Authorize.net plugin to connect to First Data (FD)

This is my response relay URL entered at FD

https://www.charitymobi.org/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=authorize&tmpl=component&lang=en&Itemid=183

Here is what is happening:
A successful card process updates the order as cancelled
A declined card does not update the order at all and the order remains as created

From the User point of view a declined card sends them to the receipt page that is defined in the FD control panel. So they have no way of knowing their transaction has been declined.

Any ideas why this might be happening?

Thanks! -- Steven

Last edit: 11 years 2 months ago by intown.

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11 years 2 months ago #121816

Hi,

The Authorize.net plugin send an email to the administrator for each error.
If the order is canceled you should have receive an email with the explanation.

Otherwise, we can't even know.
Unfortunately we are not soothsayers.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: intown

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11 years 2 months ago #121818

sure here is the heading of the email I get it is pretty vague:

A problem occurred while connecting to the Relay Response URL for Payment Page ID WSP-XXXXXXXXXXX.

www.DOMAIN.com/index.php?option=com_hika...ng=en&Itemid=183

The receipt for the transaction for which the Relay Response was being sent is:


I can provide the rest of the info by email if you like.

I have spent about the last 5 hours on this and can not seem to solve it.

Any help is really appreciated.

Thanks! -- Steven

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11 years 2 months ago #121825

www.hikashop.com/forum/payment-methods/8...onse-url.html#121787

It is possible to make just one single thread for one single problem ?

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 70
  • Thank you received: 4
11 years 2 months ago #121830

you are correct, sorry about that.

I will make the replies on the other thread.

-- Steven

Last edit: 11 years 2 months ago by intown.

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