payment problem after update

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11 years 3 weeks ago #130402

-- url of the page with the problem -- : ontwikkel.waarheenmetvakantie.nl
-- HikaShop version -- : 2.2.2 starter
-- Joomla version -- : 2.5.14
-- PHP version -- : 5.3.3
-- Browser(s) name and version -- : firefox most recent
-- Error-message(debug-mod must be tuned on) -- : I cannort save a change

I made an update to Hikashop 2.2.2 starter and Joomla 2.5.14; I use iDeal Platform for Ideal payments version 2.7.3 but after this update I cannot make a payment method (iDeal) or make changes in this plugin.
Please advise me how to handle this problem

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11 years 3 weeks ago #130430

Hi,
I'll need more information to understand your problem, can you show me some screenshots of the issue that you are having with your payment method ?

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11 years 3 weeks ago #130437

some screenshots

Attachments:
Last edit: 11 years 3 weeks ago by broman.

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11 years 3 weeks ago #130864

Ok, so can you :
- Active the joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the joomla configuration to "maximum"
- Try to do edit/save your payment method and tell me if it display an error message.

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11 years 3 weeks ago #131062

this is the error mesage:
JDatabaseMySQLi::query: 1054 - Unknown column 'plugin.payment_ordering' in 'order clause' SQL=SELECT COUNT(*) FROM c67hb_hikashop_payment AS plugin ORDER BY plugin.payment_ordering asc

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Call stack
# Function Location
1 JAdministrator->dispatch() /data/www/waarheenmv2/public_html/administrator/index.php:46
2 JComponentHelper::renderComponent() /data/www/waarheenmv2/public_html/administrator/includes/application.php:153
3 JComponentHelper::executeComponent() /data/www/waarheenmv2/public_html/libraries/joomla/application/component/helper.php:351
4 require_once() /data/www/waarheenmv2/public_html/libraries/joomla/application/component/helper.php:383
5 hikashopController->execute() /data/www/waarheenmv2/public_html/administrator/components/com_hikashop/hikashop.php:54
6 JController->execute() /data/www/waarheenmv2/public_html/administrator/components/com_hikashop/helpers/helper.php:1298
7 PluginsController->listing() /data/www/waarheenmv2/public_html/libraries/joomla/application/component/controller.php:761
8 hikashopController->display() /data/www/waarheenmv2/public_html/administrator/components/com_hikashop/controllers/plugins.php:140
9 JController->display() /data/www/waarheenmv2/public_html/administrator/components/com_hikashop/helpers/helper.php:1310
10 PluginsViewPlugins->display() /data/www/waarheenmv2/public_html/libraries/joomla/application/component/controller.php:722
11 PluginsViewPlugins->listing() /data/www/waarheenmv2/public_html/administrator/components/com_hikashop/views/plugins/view.html.php:21
12 hikashopView->getPageInfoTotal() /data/www/waarheenmv2/public_html/administrator/components/com_hikashop/views/plugins/view.html.php:79
13 JDatabase->loadResult() /data/www/waarheenmv2/public_html/administrator/components/com_hikashop/helpers/helper.php:1537
14 JDatabaseMySQLi->execute() /data/www/waarheenmv2/public_html/libraries/joomla/database/database.php:1138
15 JError::raiseError() /data/www/waarheenmv2/public_html/libraries/joomla/database/database/mysqli.php:396
16 JError::raise() /data/www/waarheenmv2/public_html/libraries/joomla/error/error.php:251

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11 years 3 weeks ago #131097

Ok, and can you download the last Hikashop version through our website, install it, and test it again ?
Thank you.

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11 years 3 weeks ago #131157

I have already installed the latest version Hikashop 2.2.2 starter; after that the problem started

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11 years 2 weeks ago #131191

Hi,

It seems that some columns are missing in your database.
Thanks to try to execute these sql requests in your phpMyAdmin panel:

ALTER TABLE `#__hikashop_payment` ADD `payment_ordering` int(10) unsigned NOT NULL DEFAULT '0', ADD `payment_published` tinyint(4) NOT NULL DEFAULT '1';
ALTER TABLE `#__hikashop_payment` DROP INDEX payment_type;
Don't forget to replace "#_" by your database prefix ;)

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11 years 2 weeks ago #131744

Ok, done and the logo off iDeal is showm on the site. However I can't go to the next step when I push the button "next" (volgende in Dutch).

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11 years 2 weeks ago #131812

Could you do a screenshot of the full page ?
Can you also make sure that your template is able to display error messages:
www.hikashop.com/support/documentation/6...tibility-issues.html

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11 years 2 weeks ago #131841

error messages are displayed; screenshot made (attachment)

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11 years 2 weeks ago #131845

Ok, so can you :
- Active the joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the joomla configuration to "maximum"
and try again. Do you get an error message when click on "next" ?

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11 years 2 weeks ago #131862

I'm sorry but when I activate the debug mode the frontend does not shown anymore.
I think that the only solution is to update the ccideal component???? This is a lot of work for a small webshop .... :(

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11 years 2 weeks ago #132029

Hi,

If you disable the Joomla debug mode and set the error reporting to maximum, do you have any error messages returned ?

As temporary solution, you can try to re-install an older version of HikaShop starter.

We don't have developed ccideal, thanks to ask to the team who developed that plugin.

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