Invalid amount (paypal)

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10 years 9 months ago #145299

Hi,

I have a couple of times where i get this sort of message:

Hello,
A Paypal notification was refused because the amount received (171.20GBP) is different from the order amount (171.21GBP)

Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...-paypal-error#amount
This notification was for the order B4Z5 on the website tradeheatingspares.com/ You can access the order details directly by clicking on the link below after logging in your back end:
tradeheatingspares.com/administrator/ind...ask=edit&order_id=45


It always seems to be just one penny different, i am not sure how this will happen because the customer doesnt have the ability to change the amount they are paying anyway?

Thanks

Alex

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10 years 9 months ago #145313

Hi,

Are you using the option "send order details" in your Paypal plugin configuration ? If so, please disable it.
This option can introduce price average problem because HikaShop have more precise prices for the products, that Paypal won't use (paypal just use two digits).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 377
  • Thank you received: 7
10 years 9 months ago #145318

Thanks i have changed this. I have noticed for some reason if i export data from hikashop that amounts are not always 2 digits either which is strange. Hopefully this wont cause us to lose any more sales.

Thanks

Alex

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