Paypal Express Confirmation Stage Failure

-- url of the page with the problem -- : www.settlementonquay.com.au/harmony-day
-- HikaShop version -- : 1403011738 - Business 2.3.0
-- Joomla version -- :2.5
-- PHP version -- : 5.3
-- Browser(s) name and version -- : Any
-- Error-message(debug-mod must be tuned on) -- : Error_message

I'm not seeing any reports being generated, so can not include any error messages, although I have enabled debugging for both Paypal plugins, and turn reporting on to 'Each time Hikashop is triggered', no fiule is being written to the ~safe//logs folder..

I have activates both the Standard and PayPal Express plugin.
The first issues was the error message, 'No payment method found ' when viewing the Cart page, even though the plugins were created and published. That was resolved after I un-published/Published the Standard Paypal plugin. Now both show in the Cart, but there is No option to choose between them (radio button lines up with the Std Paypal checkout), but if you click on the Express Checkout Icon it does indeed take you to the Paypal express checkout.
After logging in to Paypal to make a payment using 'PayPal', you see your Address, Payment and Contact details as stored in paypal, then when clicking on the Continue button to return to the vendor to confirm your payment, it ends up displaying a message at the site - "Thanks for you payment, and finished without confirmation, and doesn't load any obvious page..

No payment is process via Paypal as the accounts (vendor and purchaser) all still show $0, yet the purchaser receives an Email saying their purchase was successful and the order shows in hikashops backend and is listed as 'confirmed'.
We anticipated an easy setup but it proving to be a painful process.
All the API settings in Paypal are correct and the problem occurred with and without any return URL'S being set in paypal.
I also tried switching on the IPN and pointing it to index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=en but its made no difference.

Any elaboration or assistance on this will be greatly appreciated..

Hi Nicolas, thnx for your reply..
As I mentioned before, I only set up the IPN as a secondary test to try and get it working.. The key problem seems to be this. When chosing to pay via your PayPal account (ie: logging in to paypal after the checkout directs you there) then clicking on 'Continue' seems to bypass the whole Confirmation process in Hikashop.. It goes straight to the 'Thankyou for your purchase' message.
Even with IPN off its still redirecting to that same URL,,
I have also removed the Standard checkout leaving only Paypal Express, removed the IPN from the Paypal settings and tried again, but still the same result. No confirmation and straight the the completed 'Thankou' message.
In the shops backend all these order show as 'confirmed'.
I get two emails (as the purchaser), first one to confirm the order creation, and second one after the erroneous 'Thankyou' message to say its status has been changed to confirmed..
I also notice there are no option for allowing or disallowing payment types (e-check etc)?? My past experience is that if a user processes a payment with 0 balance in their Paypal account pay with e-checks. On a system we built some time ago we included the ability to 'detect and refuse' e-check payments..
Perhaps there is a problem with the workflow of the checkout process??
Login - Address - Fields - Cart Status - Payment - Cart - Status (Advanced checkout workflow edition = YES)
Unfortunately I am unable to 'monitor' the email address for the vendors Paypal account...

Addendum:
We have removed the PayPal Express option and gone back to the Standard PayPal checkout and it is now working, unfortunately without the improved functionality of PP Express...
We shall endeavour to 'stage' a setup somewhere else and nut out the issues with getting PP Express working properly, as this is the preferred method for us on sites we setup.
Thnx....

-- url of the page with the problem -- : www.pooltablefeltcloth.com
-- HikaShop version -- : Business 2.3.0
-- Joomla version -- :3.2.4
-- PHP version -- : 5.4.27
-- Browser(s) name and version -- : Any
-- Error-message(debug-mod must be tuned on) -- : Error_message

I'm have a similar setup with both PayPal standard and PayPal Express together (plus First Data via Authorize.net plugin).

My problem with PayPal Express is no payment shows up in PayPal and I get an blank page instead of a confirmation page.

Add product then click PayPal Express button from Hikashop, then I log into paypal.com, and then I click "Continue" button and then get a blank page. No Payment is registered anywhere.

The following web server error log is generated once I hit "Pay Now":

[Thu May 08 15:17:49.388763 2014] [:error] [pid 31906:tid 140700796196608] [client xx.xx.xx.xx:20971] PHP Fatal error:  Call to a member function Quote() on a non-object in /plugins/hikashoppayment/paypalexpress/paypalexpress.php on line 593.

http://www.pooltablefeltcloth.com/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypalexpress&tmpl=component&token=EC-59U022699Y420835G&PayerID=XXXXXXXXXX

Connection failure - error code : 10431 , error message : Item amount is invalid.

That fixed it.

Note the $db = JFactory::getDBO(); in the original paypalexpress.php was there but AFTER that select line.

So just in the wrong place from a processing order stand point.

Hi, I'm having a similar problem. I used the basic setup that HikaShop provides and then set up my Paypal info. I've done some tests and was able to make purchases. However, my orders are not getting confirmed in the control panel even after I receive a notice from PayPal of the transaction. I understand that this is being caused by PayPal not communicating with my site/HikaShop to update the status. I logged into the client's Paypal account and the only thing I could find was with regards to an API which would allow Paypal to communicate with the site. Any suggestions?

Update: I did just find the IPN section of the Paypal account and added my URL followed by /index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=en, but that didn't seem to clear it up either.

I had to enable auto-return in order for this to change the status of order in HikaShop. See my thread over at www.hikashop.com/forum/checkout/867861-c...auto-return-url.html .

This applies to both PayPal standard and Express.

PS I"m still experiencing buggy issues with Express so I've just disabled it and sticking with standard for now. It is too inconsistent. I even got an confirmed order in HikaShop but no actual order in PayPal. Haven't had time to isolate it, may be later.

Thanks, jazzmang, I wont be able to redirect it this way since the client is using his PayPal account for other transactions not associated with the website. Otherwise, it would be confusing to non-site transactions. But I don't think that would fix the IPN problem where the order status is not automatically updating. If I manually update the order status to "confirmed" through HikaShop, the downloads are available to the users who have made a purchase. So the problem I need to fix is having Paypal tell the site that the order is confirmed.

Do you mean your client has multiple sites running off the same PayPal account? If so, not sure how you could handle that then. But if you mean just other transactions like card swipper, it wouldn't be an issue.

If memory serves me right (and it may be wrong), I believe I found with Express the buyer had to be returned in order to the site to triggered the "confirmed" status on the order. I'd suggest setting up a sandbox account and testing. That is what I did and why I ended up enabling the Auto-Return URL, but I also did it to get Google AdWords Conversions tracking and the Analytics Ecommerece code to be triggered on the end view.

Nicholas or the Hikashop staff might be able to help you further.

Now that I think about it, the client is selling on eBay, so I guess it wouldn't affect things negatively if I'm understanding it correctly.

From what I see with HikaShop, the PayPayl preferences are all the same regardless of which PayPal plugin you use. And it seems like you can use more than one plugin, so I'm a little unclear on how that would affect things.

I actually do I have the Return url set in HikaShop under PayPal preferences. I've set it to return to the site onto a downloads page so that the user can download the item they've just paid for. Is that setting you're referring to or do you mean from within the Paypal account.

I'm still not sure if this would fix the problem because you are able to re-send these from the Paypal IPN history page which implies that it would work w/o the order having just been placed.

I think I got this sorted out. Probably while I was trying to get things working I fiddled with some of the settings I shouldn't have. Specifically, the Invalid status Pending status, and Verified status. Once I set these to Confirmed, my next test order came through fine. Whether this is the "correct" way to do it or not, it works for this simple site where a user pays for an MP3, is returned to the downloads page, and downloads the song. Thanks for your help.