10525 error with Paypal Express Checkout

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10 years 3 months ago #166654

-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.4
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero.

I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message :
Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero.

What has gone wrong?

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10 years 3 months ago #166660

Hi,

I tried to reproduce the problem but I'm not able to.
Do you get more errors, or debug data if you try while you have the "debug" option of the payment method activated ? What are they ?

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10 years 3 months ago #166725

Hi, to demonstrate the problem, I've installed hikashop starter to this live website:

www.peaceevercelebrity.tv/index.php/cart

Please take a look. I can give you access to back-end if needed.

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10 years 3 months ago #166729

Hi,

Can you provide a backend and a FTP access to the website so that we can take a look at the problem ?
You can use our contact form for that: www.hikashop.com/support/contact-us.html

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10 years 3 months ago #166796

I have only one paypal account. I'll erase paypal API Infos before I give the bank-end to you. I hope thats OK.

Email sent via contact form, please check.

Last edit: 10 years 3 months ago by shenkwen.

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10 years 3 months ago #166800

Please be noted that the hikoshop page doesn't have a explicit menu item, please use www.peaceevercelebrity.tv/index.php/cart to check the page.

Last edit: 10 years 3 months ago by shenkwen.

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10 years 3 months ago #166815

Hi,

I've fixed the issue. I see another error now related to your PayPal account not being setup properly. I would recommend to contact PayPal's support about that.

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10 years 3 months ago #166840

Thanks. I input correct API info, it seems to be working now.
But since this is just a test site, I need to fix this issue on my actual site. So could you please teach me how to fix that issue?

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10 years 3 months ago #166859

Hi,

Install this plugin via the Joomla installer and that will fix the paypal express plugin files:

File Attachment:

File Name: paypalexpress.zip
File Size:8 KB

Attachments:
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