PayPal and Shipping Meth don't appear at Checkout

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10 years 3 months ago #168723

-- url of the page with the problem -- : www.mareablue.com.au
-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3

I'm trying to set up my store with Hikashop. Everything is ready now but I have to mayor problems.

First of all, I want to use PayPal as the payment method. I'm able to configure it but when I check the currencies that I can use with it AU$ is not included, as it was before. I guess that it is the reason the payment method is not appearing on the checkout and the 'pay now' button is not redirecting to PayPal. I know that Hikashop had the Australian Currency enabled in the PayPal Plugin before. It's very strange that this option has been downgraded.... Or is that I'm missing an important step? Does anyone know how to fix it? I really need to use PayPal.

The other issue may well be linked to the previous one, as the shipping methods don't appear on the checkout either... does anyone know how to fix this too?

Huge thanks in advance,

Chasqui

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10 years 3 months ago #168726

Hi,

AU$ is not included, as it was before.

We did not remove any currency from the paypal plugin.
AUD (because it's the real currency code) is still listed in the currencies supported by the plugin.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: ChasquiOrozco

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10 years 3 months ago #168796

Thank you Jerome, That solved the issue with PayPal. I guess I changed the symbol before reading that it shouldn't be changed.

Now, the second problem. Shipping method options are not shown on the Checkout. The 'Finish" button' still don't redirect me to PayPal. :s... Does anyone knows how to fix it?

Thanks again,

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10 years 3 months ago #168801

Hi,

Do you have set restrictions on your shipping methods ?
Does your products have a weight ? If no, thanks to set a weight OR enable the option "Include virtual products price" in the restriction part of the shipping method configuration.

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10 years 3 months ago #168984

Thanks Xavier,

I have tried what you suggested.... I have also taken the restrictions off... but not way I make it work. :(

Thanks,

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10 years 2 months ago #168995

Hello,

1.
Regarding your shipping method which isn't showing, following each step of the "shipping methods" section of the FAQ will probably help you : www.hikashop.com/support/faq.html#ship

2.
I just tested it through your website, and it seems like you can't go through the last step of your checkout workflow because "no shipping method was found", so you should firstly fix your shipping issue.
Also, you don't have any error message displayed through your checkout workflow, reading that thread will probably help you :

HikaShop uses the core Joomla messaging system to display messages on your website so if you don't see any message when you don't enter correct information during the checkout process, that's probably because your Joomla template does not contain the tag to display Joomla messages: <jdoc:include type="message" />

Last edit: 10 years 3 months ago by Mohamed Thelji.

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