Authorize.net SIM not returning to Joomla

-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.4.29
-- Browser(s) name and version -- : IE 11.0.9600.17239
-- Error-message(debug-mod must be tuned on) -- : This error occurs before the gateway returns to Joomla; having debug on yields nothing.
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An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.
================================

11.0.9600.17239

I'm using the Authorize.net Server Integration Method (SIM) with Hikashop, and I have Mint Joomla's Emerald installed to provide memberships to my website. When I pay using Authorize.net, I get the error message below:

I have specified a Thank You page in the Authorize.net settings, but the transaction keeps getting hung up at the Authorize.net server (see URL).

Yet the transaction succeeds.


Also the Emerald membership DOES come through and enables access.


The email I receive from Authorize.net says the following:
Your script timed out while we were trying to post transaction results to it.
Transaction ID: ##########
Transaction Result: This transaction has been approved.

There isn't a long wait while the transaction process; in fact the error screen comes up right away. I am able to reproduce this error consistently. Any idea why my transactions are getting stuck?

Toolie

Hi,

If you have a time out, you potentially have to increase the max execution time in the php.ini file of your server.
As I can understand, all the data is not passed, so without the correct and all the informations the process can not be done entirely.

Hi Xavier, thanks for your response. As I mentioned, the time that the transaction takes is relatively quick: 20 seconds or less. Nevertheless, I set the max_execution_time in my php.ini file to 300 seconds (5 minutes) just in case. My transactions, regardless of the Mint Joomla extension, are still "timing out" with the same error as above.

• I created a product separate from the Mint Joomla memberships, and I'm getting the same error. The transactions complete but buyers never see my correctly-configured Thank You page.
• The payment log is empty. It was sitting in the /media/com_hikashop/upload/safe folder, and I moved it up one level because there was an HTACCESS file in the /safe folder that included "deny from all" as the only line.

I'm completely stymied as to why these transactions are not working, and I'm unable to launch the site until this is resolved.

Suggestions?

Toolie

Website: www.psartconnection.com
Thank You Page: www.psartconnection.com/thank-you-for-your-payment

This website is running on an Amazon Elastic Compute Cloud (EC2) instance, and it's definitely a more secure server than your average hosting company provides. The up-side is that I have complete control over all the settings, hence my ability to increase things like max execution time. I also have RSFirewall installed on my website, so if we need to make an allowance in those settings, that's fine, we can do that. Just let me know what you find.

Toolie

Any progress on this?

I checked with the firewall company; they told me what to turn off and back on, and it's not the firewall causing the problem. The process is broken either way.

In trolling through the Forum, I see that I am not the only person who has had difficulty with the SIM process, but I didn't see any resolutions for them. I hope you can help me; I'm losing money because I cannot launch the site until this issue is resolved.

Toolie