Paypal Express - Never Charged for Shipping

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10 years 1 month ago #176023

-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.3

I searched around, but didn't see an answer to my problem.

I can successfully use the Paypal Express payment method, but its not charging for shipping. Here's what happens:

1. Add product to cart
2. Click checkout with paypal
3. redirected to paypal where I choose shipping address and payment terms
4. redirected back to my website and get an order complete confirmation.

That's it. I'm charged for the product and the order is marked as confirmed.

I'm under the impression that once I'm redirected back to my website from Paypal I should continue through the checkout process to calculate and select shipping charges. Then Paypal will charge me for the total cost including shipping once I have completed the checkout process on my site.

Am I missing some configuration setting for this to work properly? If not, what would be the solution?

Thanks!

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10 years 1 month ago #176048

Hi,

The goal of the PayPal Express Checkout service of PayPal is to skip the entire checkout on your website so that it happens on PayPal.
So if you configured shipping in HikaShop, and that you click on the Pay with PayPal Express Checkout button before the checkout, the shipping will be ignored.

If you need the shipping to be calculated by HikaShop and added to the order before the payment on PayPal, then you can use the standard PayPal plugin and use the checkout of HikaShop.
You can also use The Express checkout payment method but in that case, you want to configure your HikaShop checkout workflow in a way that the user can only see the "pay with paypal express checkout" button after the shipping method selection has been done.

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  • Posts: 21
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10 years 1 month ago #176060

Thanks for the explanation. Makes perfect sense.

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