Authorize.net not processing payment after upgrade

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10 years 2 weeks ago #179249

-- url of the page with the problem -- : www.urbanashes.com/partners
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 2.5.22
-- PHP version -- : 5.3.27

Since upgrading to Hikashop 2.3.4 our Authorize.net plugin has stopped processing payments. No error message is received, no order is created, and no transaction is sent to Authorize.

I'm not sure of the steps to take to begin troubleshooting. I did check the error messages in the browser and see the following:

[blocked] The page at ' urbanashes.com/partners/index.php?option...ep&step=1&Itemid=101 ' was loaded over HTTPS, but ran insecure content from ' ajax.googleapis.com/ajax/libs/jquery/1.4.1/jquery.min.js ': this content should also be loaded over HTTPS.
index.php?option=com_hikashop&ctrl=checkout&task=step&step=1&Itemid=101:1

I don't know if this message has anything to do with the problem, but it's all I have. Can you give me some guidance on how to troubleshoot this to get you the information you need?

Thanks!

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10 years 2 weeks ago #179309

Hi,

I'm not able to access to a product listing so I can't see the problem directly.
Regarding the latest modifications in the authorize.net plugin, I have to asked you if you have an override for the view "authorize_end" in your website.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 1 week ago #179384

I don't see a view by that name. Should there be one?

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10 years 1 week ago #179515

Hi,

It is not an HikaShop view but a plugin view.
It uses the "template override" system but for the plugins.
www.hikashop.com/support/support/documen...tation.html#override

If you have an override, you will find a file under:

templates/YOUR_FRONTEND_TEMPLATE/html/hikashoppayment/authorize/

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 23 hours ago #181180

I do not have a hikashoppayment/authorize folder in that place

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9 years 11 months ago #182417

Hello,
Sorry for the late reply

Since upgrading to Hikashop 2.3.4 our Authorize.net plugin has stopped processing payments. No error message is received, no order is created, and no transaction is sent to Authorize.

Can you give me more information about that issue, and about how you configured your Authorize.net and checkout workflow ("Hikashop->System->Configuration->Checkout") through some screenshots for example ?
Thanks.

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