Paypal Return cancelled in confirmation

-- url of the page with the problem -- : www.dodowear.nl
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.6
-- Error-message(debug-mod must be tuned on) -- : Paypal Return cancelled in confirmation

Hello,
Probably it's quiet simple. After a customer paid with paypal the confirmation in the back-end return cancelled.
But the payment was/is succesfull.
Can you tell me what I need to change?

I can see that is has to do with the calculation on product who do have percentage sales

Hello Nicolas,
In the attached file you'll find a copy of payment via paypal.
The return I'll get in the Hikashop is "cancelled"
My idea is that it has to do with the rounding on decimals with products on sale.

Can you please :
- Check that the debug mode option is ON through your PayPal payment configuration page
- Test it again
- Show me your Payment log file content.

You'll be able to check your payment log file through "Hikashop->System->Configuration->Main" by using the "See the report" button of your Payment log file option.

Also, can you test it with the "Send details of the order" option set to NO and see if that fixed your issue ?

Hello Mohamed,
Yesterday we did have an order with paypal. It gave back the message of cancelled
There is a price difference with paypal on 1 ct.

Here is the message in hika shop
(some text i changed into asterix, for private information)

Array ( [option] => com_hikashop [ctrl] => checkout [task] => notify [notif_payment] => paypal [tmpl] => component [lang] => nl [Itemid] => 521 [mc_gross] => 51.71 [invoice] => 1857 [protection_eligibility] => Ineligible [address_status] => unconfirmed [item_number1] => 1037745 [tax] => 8.32 [item_number2] => 1037761 [payer_id] => *********[item_number3] => 1037714 [address_street] => Bernhardstraat 12 [item_number4] => [payment_date] => 15:38:57 Jan 01, 2015 PST [payment_status] => Completed [charset] => windows-1252 [address_zip] => ****** [mc_shipping] => 0.00 [mc_handling] => 0.00 [first_name] => ****** [mc_fee] => 2.11 [address_country_code] => NL [address_name] => ****** ****** [notify_version] => 3.8 [custom] => [payer_status] => unverified [business] => This email address is being protected from spambots. You need JavaScript enabled to view it. [address_country] => Netherlands [num_cart_items] => 4 [mc_handling1] => 0.00 [mc_handling2] => 0.00 [mc_handling3] => 0.00 [address_city] => Brandwijk [mc_handling4] => 0.00 [verify_sign] => A.DHiEWB7nkqY2AbQeth67ia4T1zANCoGwsCzaR3AXV7hpeYWPkAgf0h [payer_email] => **********@hotmail.com [mc_shipping1] => 0.00 [mc_shipping2] => 0.00 [mc_shipping3] => 0.00 [mc_shipping4] => 0.00 [txn_id] => 05R03806VC8973045 [payment_type] => instant [last_name] => Pijcke [address_state] => [item_name1] => Z8 Babybroek Chinchilla Marine: 56 [receiver_email] => This email address is being protected from spambots. You need JavaScript enabled to view it. [item_name2] => Z8 Babyjurkje Hummingbird Roze: 56 [payment_fee] => [item_name3] => Z8 Babyvest gebreid Roze: 56 [item_name4] => Verzenden [quantity1] => 1 [quantity2] => 1 [receiver_id] => GNL7NGR7LCAM8 [quantity3] => 1 [txn_type] => cart [quantity4] => 1 [mc_gross_1] => 11.13 [mc_currency] => EUR [mc_gross_2] => 13.61 [mc_gross_3] => 14.85 [residence_country] => NL [receipt_id] => 0832-7256-6873-6412 [mc_gross_4] => 3.80 [transaction_subject] => [payment_gross] => [ipn_track_id] => 372a73cd3b1e8 [hikashop_front_end_main] => 1 [view] => checkout ) stdClass Object ( [order_id] => 1857 [order_billing_address_id] => 3536 [order_shipping_address_id] => 3536 [order_user_id] => 2432 [order_status] => created [order_discount_code] => [order_created] => 1420155478 [order_ip] => 86.85.128.147 [order_currency_id] => 1 [order_shipping_price] => 3.80000 [order_discount_price] => 0.00000 [order_shipping_id] => 11 [order_shipping_method] => manual [order_payment_id] => 2 [order_payment_method] => paypal [order_full_price] => 51.68750 [order_modified] => 1420155478 [order_partner_id] => 0 [order_partner_price] => 0.00000 [order_partner_paid] => 0 [order_type] => sale [order_partner_currency_id] => 0 [order_shipping_tax] => 0.00000 [order_discount_tax] => 0.00000 [order_number] => D01857-01 [order_tax_info] => Array ( [BTW 21] => stdClass Object ( [tax_namekey] => BTW 21 [tax_rate] => 0.21000 [tax_amount] => 8.3110545 ) ) [order_vm_id] => [order_payment_price] => 0.00000 [order_invoice_id] => 0 [order_invoice_number] => [order_invoice_created] => 0 [order_shipping_params] => stdClass Object ( [prices] => Array ( [11@0] => stdClass Object ( [price_with_tax] => 3.80000 [tax] => 0 ) ) ) [order_payment_params] => [order_site_id] => ) Array ( [scheme] => https [host] => www.paypal.com [path] => /cgi-bin/webscr [query] => [port] => 443 [host_socket] => ssl://www.paypal.com ) POST /cgi-bin/webscr HTTP/1.1 User-Agent: PHP/5.4.35 Referer: www.dodowear.nl/index.php?option=com_hik...t&lang=nl&Itemid=521 Server: Apache/2 Host: www.paypal.com Content-Type: application/x-www-form-urlencoded Content-Length: 1593 Accept: */* Connection: close option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=nl&Itemid=521&mc_gross=51.71&invoice=1857&protection_eligibility=Ineligible&address_status=unconfirmed&item_number1=1037745&tax=8.32&item_number2=1037761&payer_id=ZCUS58CQ32MT2&item_number3=1037714&address_street=Bernhardstraat+12&item_number4=&payment_date=15%3A38%3A57+Jan+01%2C+2015+PST&payment_status=Completed&charset=windows-1252&address_zip=2974BB&mc_shipping=0.00&mc_handling=0.00&first_name=*****&mc_****=2.11&address_country_code=NL&address_name=******+******_version=3.8&custom=&payer_status=unverified&business=info%40dodowear.nl&address_country=Netherlands&num_cart_items=4&mc_handling1=0.00&mc_handling2=0.00&mc_handling3=0.00&address_city=*******&mc_handling4=0.00&verify_sign=A.DHiEWB7nkqY2AbQeth67ia4T1zANCoGwsCzaR3AXV7hpeYWPkAgf0h&payer_email=*****_******%40hotmail.com&mc_shipping1=0.00&mc_shipping2=0.00&mc_shipping3=0.00&mc_shipping4=0.00&txn_id=05R03806VC8973045&payment_type=instant&last_name=Pijcke&address_state=&item_name1=Z8+Babybroek+Chinchilla+Marine%3A++56&receiver_email=info%40dodowear.nl&item_name2=Z8+Babyjurkje+Hummingbird+Roze%3A++56&payment_fee=&item_name3=Z8+Babyvest+gebreid+Roze%3A++56&item_name4=Verzenden&quantity1=1&quantity2=1&receiver_id=GNL7NGR7LCAM8&quantity3=1&txn_type=cart&quantity4=1&mc_gross_1=11.13&mc_currency=EUR&mc_gross_2=13.61&mc_gross_3=14.85&residence_country=NL&receipt_id=0832-7256-6873-6412&mc_gross_4=3.80&transaction_subject=&payment_gross=&ipn_track_id=372a73cd3b1e8&hikashop_front_end_main=1&view=checkout&cmd=_notify-validate HTTP/1.1 200 OK Server: Apache X-Frame-Options: SAMEORIGIN Content-Type: text/html; charset=UTF-8 DC: slc-a-origin-www-2.paypal.com Date: Thu, 01 Jan 2015 23:39:10 GMT Content-Length: 8 Connection: close Set-Cookie: cwrClyrK4LoCV1fydGbAxiNL6iG=ZsZa0WqO_TPp5Me70NLdgTB-FBr3WidjEek48mGUxZEiUPMNaqWrD0dvoBWUHi5VkC6Lm2WBLva4hfsAPr88odhsl4cMbXqNcUA5-wMG4D5gOHLdU3ateC8FQPLdBEV1VFuTqIrR_I0dxhdMB27PF3vWtWPxw9mPTgU7NHEspmAvZZJfmyL-AGQniogKw27oXdlHDmCHUR_9BwcOVPDarr_B3a6lEAt3jv0_05jIawL8x3EzGnXPZ-rbmHpDNkoiYg5yqiYV59AMOKjebG7JABIfnraN9JvFG0I9d4t83pVS_3ivGwmJz_sbCqXJROdoV0uM6Z3YiLTP17sHjhIU2BZD0mr7CM3VHS7_VZmMqiMnAQQJ2LBSZsO393_xMS0TJxra4CVUrMdRpX4nGI1mZWODSdmRUtjxuTxNpj_4qqyBvWM4dnlD0AGfq0y; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: cookie_check=yes; expires=Sun, 29-Dec-2024 23:39:10 GMT; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: navcmd=_notify-validate; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: navlns=0.0; expires=Sat, 31-Dec-2016 23:39:10 GMT; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: Apache=10.73.8.134.1420155549686923; path=/; expires=Sat, 24-Dec-44 23:39:09 GMT Set-Cookie: X-PP-SILOVER=name%3DLIVE5.WEB.1%26silo_version%3D880%26app%3Dslingshot%26TIME%3D2648352084; domain=.paypal.com; path=/; Secure; HttpOnly Set-Cookie: X-PP-SILOVER=; Expires=Thu, 01 Jan 1970 00:00:01 GMT Set-Cookie: Apache=10.73.8.69.1420155549674913; path=/; expires=Sat, 24-Dec-44 23:39:09 GMT Set-Cookie: AKDC=slc-a-origin-www-2.paypal.com; expires=Fri, 02-Jan-2015 00:09:10 GMT; path=/; secure Strict-Transport-Security: max-age=63072000 VERIFIED PayPal transaction id: ***********

Hello,
Sorry for the late reply, Did you tested it with the "Send details of the order" option of your payment configuration page set to NO ?