PayPal plugin notification problem

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9 years 7 months ago #197570

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.3.28
-- Browser(s) name and version -- : Safari 8.0.4, Firefox 36.0.4

Hello community,

I have the same problem as a few others in the past: My PayPal plugin isn't working correctly as I don't receive any notifications from PayPal after a completed transaction (report_xxxxx.log is empty).

This is my configuration of the plugin:

Url: www.paypal.com/cgi-bin/webscr
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Customer address: No address
Address override: No
No shipping: No
Allow payment notifications from PayPal: Yes
Send details: Yes
Show notes: Yes
Validation mode: No
Debug: Yes
Return method: Tried Yes and No

  • My report.log file didn't exist until I created it manually with the file name of the components configuration. According to Joomlas system information the file should be writable.
  • I used real transactions and NOT the sandbox mode.
  • My site is running in German only.
  • I also tried a return URL and var_dumped $_POST and $_GET and both were empty arrays

I think that this was all I did.

Does anyone have an idea what else I could do or what the problem might be?


Many thanks in advance for any help!

Best regards
Stefan

Last edit: 9 years 7 months ago by alve89.

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9 years 7 months ago #197572

Hi,

Did you check our documentation page on paypal issues ?
www.hikashop.com/support/documentation/i...nt-paypal-error.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 7 months ago #197658

Yes, I did. Unfortunately I missed that I really use an .htaccess for my deployment environment. It's working now but my report.log is still empty?

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9 years 7 months ago #197705

Hi,

Please check the write permission settings on that file, they should be set on "664" or at least "644".

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9 years 7 months ago #197818

It has 664. And folder is writable as .htaccess in root adds an CGI handler. So the folder is writable as well.

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9 years 7 months ago #197838

If the log folder is empty, even though it is writable, then it means that HikaShop is not receiving the payment notification.
The best in that case is to look at your web server access log for the notification URL. The log will tell you what happened to the request. It was likely redirected by something else on your web server before reaching HikaShop.
The details of how to check that log file is explained in the link Jerome gave you.

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9 years 7 months ago #197942

Thank you, but I get the notifications - my orders are confirmed and completed. That's what's really confusing me...

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9 years 7 months ago #197945

Hi,

If your plugin is not in "debug mode", by default it won't write anything in the payment log.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 7 months ago #197987

As you can see in the first post, the debug mode is activated. Any other ideas?

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9 years 7 months ago #198009

Hi,

Sorry, I get used to screenshots for this kind of thing.

My report.log file didn't exist until I created it manually with the file name of the components configuration. According to Joomlas system information the file should be writable.

The HikaShop payment log is only available from the HikaShop configuration backend, it has a very specific name and the folder where this file is stored by default is not managed or listed in the Joomla system information screen.

So, I'm afraid that we will need screenshots to be sure what you are currently performing with the HikaShop payment log.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 7 months ago #198229

You're right, I'm sorry! So here are the relating screenshots. Maybe you could add a "Is the report directory / file writable?" feature like Joomlas system information to ensure the permissions are correctly configured?

Attachments:

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9 years 7 months ago #198240

Hi,

I don't think that the issue comes from the file being writable or not.

So in the answer to my message, you say that you receive the notifications and that the orders are confirmed.
But in your first message, you state that your issue is that you're not receiving the paypal notifications.

So I'm getting lost in what is the exact notifications that you're not receiving ?
The payment notification emails sent to the admin after the orders are confirmed ?
The order status notification emails sent to the customer after the orders are confirmed ?
Something else ?

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9 years 7 months ago #198297

I get the notifications that a placed order has been confirmed. So a user paid with with PayPal and his order gets automatically confirmed. Isn't this a notification?

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9 years 7 months ago #198407

Hi,

If you got some write access during the notification ; you wouldn't be able to see it, because it's paypal which process the notification.

If you want to test that the payment log is good, you can edit the paypal plugin (plugins/hikashoppayment/paypal/paypal.php) and replace

function onPaymentConfiguration(&$element) {
By
function onPaymentConfiguration(&$element) {
  $this->writeToLog( 'test' );
After that you just have to see the paypal configuration in your backend and it will write "test" in your payment log.
If you got an write error, you should see it in the Joomla messages in the page.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Last edit: 9 years 7 months ago by Jerome. Reason: fix

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9 years 7 months ago #198431

Hello!

I tried the replacing but no change. Neither was anything written to the file nor did I get any error messages. BUT:

With using this code

function onPaymentConfiguration(&$element) { 
$this->writeToLog( 'test' );
}

I'm getting a almost blank page with the menu of HikaShop so I don't come onto the configuration page of the plugin (see attachment).
So I tried to add the code above into the existing onPaymentConfiguration function but also no change of the report.log file (but at least I came onto the plugins configuration page).

After this I tried to manually write anything to the report.log file (via FTP) and view it via "configuration/files/view report" and it was still empty. Even after commenting out "deny from all" just to be sure it's not due to access restriction.

Attachments:

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9 years 7 months ago #198433

Hi,

You should have a PHP fatal error ; please check your PHP error log.
You can also set the "error reporting level" to "maximum" in your Joomla global configuration.
With the error message, we will know more about the issue (and how to solve it).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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