"Your order is now complete" message disappears

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9 years 7 months ago #197856

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.4.0
-- PHP version -- : 5.4

Hi, when an order is received on the site we are managing and payment is made through PayPal everything works correctly. But we recently added a "Pay On Invoice" option for a special group of customer and when they click Finished to complete their order the page which says something like "your order is now complete" displays briefly then disappears.

We tried to counteract this by adding a thank you page and added it to the Return URL for this payment method. That page now displays which is better, but we are still seeing the default 'your order is now complete' page flashing up briefly before it goes that.

Is there a way the first page which flashes up can be delayed before it moves on or to not have that page display at all for the 'pay on invoice' method?

Thanks in advance for your help with this.

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9 years 7 months ago #197897

Hello,
Can you give me more information about your configuration and which payment method your are using ? The solution will probably be to edit the "..._end.php" file of your payment method.

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9 years 7 months ago #198074

Mohamed Thelji wrote: Hello,
Can you give me more information about your configuration and which payment method your are using ? The solution will probably be to edit the "..._end.php" file of your payment method.


Hi, thanks for your reply.

We are using the "HikaShop collect on delivery payment plugin" for this payment method. Does that help or do you need other information to be able to advise?

Thanks again.

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9 years 7 months ago #198131

Hi,

If you empty completely the "return URL" field of the collect on delivery payment method, no redirect will happen and you'll stay on the thank you page.
That's what it does on our end and if you don't see that, it means that some of the code of either that plugin or HikaShop has been changed.
Please try again with the return URL field completely empty.

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