Refused Paypal payment (invalid amount)

-- url of the page with the problem -- : www.exel-motor.fr
-- HikaShop version -- : 2.3.5

Hi,

I've just had an order problem.

Someone ordered one of my products (tried twice) but was not able to pay (I received two notifications by mail : "Notification de paiement de Paypal refusée:Montant invalide").

The order was :

35,90 €
Livraison 6,45 €
Total 42,35 €

But apparently, Paypal received a total amount of 50.82EUR, and didn't accept (of course) the payment.

Where can the problem come from?``

Thanks !

Juste got the feedback from a customer.

Paypal is adding a 20% tax on the product.

My product price on the website is with taxes included (actually, I put the final price for the product price, and added a 0% taxe on it ... Which should be like having product price without taxes + taxe ... it's easier for me this way)

Anyway, here it is in summary :

In website cart :
Product price (with 0% tax) : 35,90 €
Shipping : 6,45 €
Total displaying in the cart : 42,35 €

BUT

When I get to Paypal :

Product price : €42,35
+ TVA (20,000 % en France) : €8,47 (where does this come from ???)
Total : €50,82


I tried to turn off "send order details", but it's the same !!

OK, client had an automatic 20% tax on every order to their Paypal account ... didn't know that ...


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