Paypal notification was refused

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9 years 5 months ago #203654

-- url of the page with the problem -- : skalarki-electronics.eu/
-- HikaShop version -- : HikaShop Business 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.6.4
-- Browser(s) name and version -- : firefox 38.0.5
-- Error-message(debug-mod must be tuned on) -- : Hello,
A Paypal notification was refused because the connection to the confirmation server failed.

Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...pal-error#connection
This notification was for the order G1T55 on the website skalarki-electronics.eu/
You can access the order details directly by clicking on the link below after logging in your back end:.....

This is error message I am getting recently.
I was looking in different help resources, but nothing was really helpfull.

Last edit: 9 years 5 months ago by Marcin71.

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9 years 5 months ago #203666

Hi,

Please give us a screenshot of your paypal payment method settings (without your login details) in order to give us more details.
Do you have tried to refresh the IPs ? Do you have followed that documentation :https://www.hikashop.com/index.php?option=com_updateme&ctrl=doc&component=HikaShop&page=payment-paypal-error#connection ?

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9 years 5 months ago #203714

Hi, Yes I have checked all what described in his article.
IP's refreshed as well.

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9 years 5 months ago #203718

Hi,

Based on your error message, it's this part of the documentation which concerns you:

When your server receives a notification it needs first to confirm whether this notification comes from your payment gateway or not because it is always possible that a valid IP address has been injected and that someone else is tried to validate an order. So there is a mechanism in place to contact a paypal server HikaShop knows as being an official paypal server to confirm that it comes from paypal. If this connection fails, that means that either your hosting company is blocking outgoing connections from your server or you don't have the openssl option activated in your PHP configuration or that the paypal servers are down, the later being a lot less likely. So you should check that you website is able to make outgoing connections and that the SSL is activated. Also, we advise you to contact your hosting provider to ask them about their policies on outgoing connections. If they are not blocking them, then you might want to contact us via our forum as we might need to adapt our plugin to a change from paypal.

So maybe something changed on your web server right when that problem started. As the documentation states, it's best to check with your hosting company because if HikaShop cannot establish a connection to PayPal's servers to validate the payment notification, it must likely is something missing on the server or something blocking it.

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